MEA Technical Accounts Manager, Service Delivery Manager
Oracle MEA
مجموع سنوات الخبرة :25 years, 7 أشهر
Oracle Advanced Customer Services:
Siebel Technical Accounts Manager.
eBusiness Service Delivery Manager.
Enterprise Account Manager.
Manage Advanced Customer Services.
Member of customer advisory boards.
Ensure alignment between Oracle products with customer business.
Project Title:SFA Sales Force Automation
Client Name:National Commercial Bank NCB البنك الأهلى التجارى
Application:Oracle Applications 11.5.9 (CRM)
RDBMS:Oracle 9i(HP UNIX)
Period:7 Months
Modules:Oracle CRM FoundationOracle TelesalesOracle Marketing Online Oracle Marketing IntelligenceOracle Sales OnlineOracle Sales IntelligenceOracle Incentive Compensation Oracle Advanced InboundOracle Advanced OutboundOracle e-Mail Center
Role:Business Analyst And Implementor
Job Profile:Evaluate the redefined business requirements and recommend how each can be implementedMapping data conversion exercise from legacy data into the Oracle Application formatDesign of data conversion programs and in the data-load process Designing and developing deliverablesPerforming unit testing on all the deliverables and documentingResponsible for Oracle TeleSales ModuleResponsible for Oracle Incentive Compensation ModuleImport legacy data To Oracle Application TCA model
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Project Title:ODS Operational Data Store, IB Internet Banking
Client Name:Riyadbank بنك الرياض
Platforms:Web based
RDBMS:Oracle 8i(UNIX)
Period:One Year
Modules:The Operational Data Store (ODS) is a central repository keeping information from the Bank’s various legacy systems. Data from the legacy systems are extracted and loaded to ODS periodically. It also consists of a number of front-end systems, developed using ORACLE Developer 6i. These systems are used for administrative and back office functions and have read and write access to the ODS Database. The ODS also supports a number of front-end applications (Internet Banking, IVR, WAP) that rely on the ODS for data. These front-end systems (e-Services Channel) use the middleware product MQ-Series to interact with the ODS database.
Role:Oracle DBA
Job Profile:
-Responsible to administer (Development, integration, QC and Production) databases to keep it stable and enhanced.
- On Call 24 hours daily, 7 days weekly
Project Title
Data Management Assessments
Client Name National Commercial Bank NCB البنك الأهلى التجارى
Period 2 Months
Role Functional Consultant
Job Profile Definition of the overall requirements for a data management solution and creation of a roadmap plan that specifies next phases activities. Those activities will cover creation of a universal staging area for batch data integration, in addition to building enterprise metadata repository and data quality procedures.
Project Brief The bank intends to build a full data management solutions and Universal Staging Area (USA) that helps as an enterprise-wide staging area to isolate source systems from target system and to achieve the following objectives:
Less workload on data sources (one loading time per day)
Eliminate point-to-point communication between target and source systems
Ease of administration
Simplifying connectivity
Expanding loading time for target (decoupling from data sources)
Reloading capabilities (recovery) for target system from universal staging area (e.g., 1 week data accumulation)
Building enterprise ETL metadata dictionary
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Project Title
Oracle Marketing Online
Client Name Bank Bahrain Kuwait BBK بنك البحرين الكويت
Application Oracle Applications 11.5.9 (OMO)
RDBMS Oracle 9i(Windows Server)
Period 4 Months
Modules Oracle Marketing Online
Oracle Marketing Intelligence
Oracle e-Mail Center
Role Functional And Technical Consultant
Job Profile Evaluate the redefined business requirements and recommend how each can be implemented
Mapping data conversion exercise from legacy data into the Oracle Application format
Design of data conversion programs and in the data-load process
Designing and developing deliverables
Performing unit testing on all the deliverables and documenting
Import legacy data To Oracle Application TCA model
Integrate with Data Warehouse and Sales system and Call Center System.
Project Title:MGRP
Client Name:Manpower Governmental Restructure Program (Kuwait) برنامج إعادة هيكلة القوى العاملة
RDBMS:Oracle 9i
Development Tools:Developer 2000 (Forms 6i, Reports 6i), jdeveloper
Modules:Public Relation, Social Allowance, Job Opportunities, Training System, Man Power Percentages, Decision Making System, Files and Books archiving and tracking, Unemployment Allowance
Period:4 Months
Role:Team Leader (6 Members) then Project Manager
Job Profile:
-Prototype Preparing
-Responsible to provide a Detailed Analysis Document with attached oracle designer generated reports
-Responsible for quality plan for the project according to standard
-Responsible to provide a preliminary and Detailed Design Documents attached with oracle designer generated reports
-Identify and document various solutions to meet the requirements (using Oracle Designer 2000)
-Develop Forms And Reports
-Implementing the security modules
-Administer the oracle 9i application server
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Project Title:CTC
Client Name:Central Tenders Committee (Kuwait)Attached to Council of Ministries لجنة المناقصات المركزية(الكويت)
RDBMS:Oracle 9i, Oracle interMedia
Development Tools:Developer 2000 (Forms 6i, Reports 6i), jdeveloper
Modules:Tenders Issuance, Tenders Award, Sales Delivery, Contractors’ Registration and Pre Qualification, Contractors’ Classifications, Guarantees, Committee Meetings, Committee Files and Books archiving and tracking, CTC Web Site
Period:4 Months
Role:Team Leader (6 Members)
Job Profile:
-Analyze business needs of the customer organization (9 Departments)
-Responsible to provide a Detailed Analysis Document with attached oracle designer generated reports
-Responsible to provide a preliminary and Detailed Design Documents attached with oracle designer generated reports
-Identify and document various solutions to meet the requirements (using Oracle Designer 2000)
-Design the solutions.- Develop Forms And Reports
Project Title:Kuwait E-Government - CEA (Central Employment Application)
Client Name:Civil Service Commotions (Kuwait) ديوان الخدمة المدنية (الكويت)
Platforms:Client Server Windows 2000, web
RDBMS:Oracle 8i
Development Tools:Developer 2000 (Forms 6i, Reports 6i)
Modules:Registration, Needs, Rules, Nomination, Governmental Data Exchange, Qualifications, IVR
Period:9 Months
Role:Senior Developer (4 Members)
Job Profile:
-Analyze business needs of the customer organization
-Document the Analysis to the team leader
-Participate in designing the solution
-Migrating the data from SQL server Database to completely different design Oracle Database
-Develop Forms and Reports
-Responsible for data tracking and maintenance
-Responsible for data integration with other governmental organizations
- Training
Project brief:
-Civil Service Commission considered a large scale IT environment online all times by telephone lines and internet with Kuwaiti job seekers and employees.
-The systems deployed on web using oracle application server (three tier architecture)
-The systems communicated online with more than 52 Kuwaiti ministries, banks, and governmental organizations.
-These systems cover the Electronic Government of Kuwait
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Project Title:PAMA
Client Name:Public Authority For Minor Affairs (Kuwait) الهيئة العامة لشئون القصّر (الكويت)
Platforms:Client Server Windows 2000
RDBMS:Oracle 8i
Development Tools:Developer 2000 (Reports 6i), Visual Basic
Modules:IVR, Security Manager
Period:3 Months
Role:Oracle DBA, Senior Developer (4 Members)
Job Profile:
-Migrating the data from many Database engines to another Oracle Database Design
-Develop Reports to be send by Fax Server
-Oracle Support responsible for project team
Project Title:CDC
Client Name:CDC (Egypt) مجموعة شركات درة (مصر)
Platforms:Client Server Windows 98
RDBMS:Oracle 8i
Development Tools:Developer 2000 (Forms 6i, Reports 6i)
Modules:Companies, Projects, Marketing and Sales, Services, Human Resources, Accounting, Security, Reports
Period:7 Months
Role:Oracle Developer (4 Members)
Job Profile:
-Contact person with customer
-Develop Forms And Reports
-Migrating Customer old data
Project brief:
-Construction Management System
-Client: CDC is a subsidiary of Dorra Group, one of the largest contractors in Egypt.
-The CDC Project is to build an integrated set of database applications that automate the different activities of a contracting company. These applications include:
-Companies Application: Defines the company's legal status, the contributors' data, and the board members information.- Projects' Application: is the main application in the system on which the whole applications depend on (Sales & Services)
-Marketing And Sales Application: Manages price lists and customers information and follows up the different promotional campaigns.
-Services Application: Organizes the transactions between the contracting companies and the sub contractors.
-Human Resources Application: Facilitates registering the employees' information and recalling it back when needed.
-Accounting Application.
-Security Module: Subscribes every user's validation to entering the system and dividing the users to groups.
-Reports Application: Automatically creates a report for every application and any required report for any of the existing data.
Project Title:3C’S
Client Name:Naggar Shipping Co. (Egypt) شركة النجار للملاحة (مصر)
Platforms:Client Server Windows 98, web
RDBMS:SQL Server
Development Tools:Visual Basic, Access, ASP
Modules:Billing, Movements, Stock,
Period:6 Months
Role:Developer (3 Members)
Job Profile:
-Design
-Develop Forms And Reports
Project Title:ZIAD-3
Client Name:Navy Forces (Egypt) القوات البحرية (مصر)
Platforms:Client Server Windows 98
RDBMS:Oracle 8
Development Tools:Developer (Forms 6, Reports 6), GIS (Intergraph)
Modules:Activities, Movements, Centers and Branches and Units, Suez Canal, weaponry
Period:12 Months
Role:(Soldier) Oracle Developer (3 Members)
Job Profile:
-Involved in modules design
-Develop Forms And Reports
-Design and implement objects of GIS maps on Oracle Schema
Project brief:Work in Information Systems Center of Navy Forces - Ras El Teen - AlexandriaThis system covers all navy’s activities, stores data of centers and its branches for navy forces and record movement of all equipments and weapons at Suez Canal
Project Title:Fire System Package
Client Name:H-Logic. (Egypt)
Platforms:Client Server Windows 98
RDBMS:Paradox
Development Tools:Delphi 5
Modules:Detecting, Graphical Detector Allocation, Graphical Alarms
Period:3 Months
Role:Developer (2 Members)
Job Profile:
-Design
-Data Exchange with detectors panel
-Develop Forms And Reports
B.Sc. Computer Science And Automatic Control (1998) Faculty of Engineering, Alexandria University. OCP Oracle 9i DBA Certified Professional. Introduction to Oracle9i: SQL (Exam# 1Z0-007). Oracle9i Database: Fundamentals I (Exam# 1Z0-031). Oracle9i Database: Fundamentals II (Exam# 1Z0-032). Oracle9i Database: Performance Tuning (Exam# 1Z0-033). Sun Certified System Administrator for the Solaris 8 Operating System SCSA Solaris 8 Operating System, Part I of II. SCSA Solaris 8 Operating System, Part II of II. Brain Bench Certified Oracle Forms. Brain Bench Certified Oracle Developer 2000. Brain Bench Certified RDMS Relational Database Management Systems. Training for Version Control systems (Rational ClearCase). Training for Change Management system (Remedy). Training for monitoring tool (BMC Patrol). Training for Oracle Workflow.