Alaa Sameh

Conduct full-cycle recruitment, including sourcing, interviewing, and onboarding for various roles.
Collaborate with hiring managers to identify staffing needs and develop job descriptions.
Implement strategies to improve candidate experience and streamline hiring processes.
Maintain compliance with employment laws and internal hiring policies.
Successfully filled 80 % of open positions within targeted timelines.

Delivered exceptional customer service by assisting over 100 customers daily with account inquiries, billing issues, and
technical support, achieving a 95% customer satisfaction rate.
Trained and mentored new team members, enhancing team productivity and performance through comprehensive
onboarding and ongoing support.
Utilized CRM software to efficiently manage customer accounts and track service requests, ensuring timely resolution
and follow-up.
Collaborated with cross-functional teams to implement process improvements, reducing average call handling time by
15%.
Consistently met and exceeded monthly sales targets by promoting and upselling AT&T products and services,
contributing to a 20% increase in revenue.