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Alaa Jamil, Performance Information Management System

Alaa Jamil

Performance Information Management System ·Regional Mercy Corps

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 6 years, 6 months

Performance Information Management System

September 2023 - March 2024

Regional Mercy Corps

Amman, Jordan

September 2023 - March 2024

- Support the M&E team in designing data collection tools, surveys, and assessments using CommCare and ONA.
- Support the standardization of data collection and analysis across the hubs in Syria for Registration and DM and PDM.
- Ensure the completeness and quality of data to support accurate and documented reporting.
- Maintain documentation related to data collection methodologies, procedures, and standards.
- Generate reports and dashboards to visualize key performance indicators (KPIs) and trends, and identify areas for improvement.
- Provided regular feedback to employees on their data performance.
Company industry:
Non-profit Organization
Job role:
Information Technology

Data Entry Consultant

February 2022 - May 2022

National Employment and Training

Amman, Jordan

February 2022 - May 2022

• Searching and auditing companies' registration data entered with the Ministry of Labor as part of the Inspection Department works and reviewing the violations and warnings.
• Maintains database by entering new and updated customers and account information.
• Generating reports and presenting findings to management and other interested parties as the ILO.
Company industry:
Human Resources Outsourcing
Job role:
Accounting and Auditing

Information Management Officer

October 2017 - May 2019

Danish Refugee Council

Amman, Jordan

October 2017 - May 2019

• As a regular, I examine data for inconsistencies,
anomalies, and errors to ensure accurate results and proceed with the analysis.
• Provide technical solutions and support in reporting, data collection and integrity, data analysis, and information management systems and ensure that all processes are in accordance with DRC standards.
• Ensure the high quality and rigor of technical services provided, and data managing, analyzing, and visualizing data and information using Excel, Power BI, and other visualization and data management tools.
• Support the MEAL Team in daily activities, such as the development of forms and survey databases as needed.
• Develop tools for data collection, analysis, and
information sharing.
Company industry:
Non-profit Organization
Job role:
Information Technology

Database Officer

December 2015 - October 2017

Danish Refugee Council

Amman, Jordan

December 2015 - October 2017

• Analyze large data and present results using predefined roles and permissions.
• Maintain data audit, security, and integrity controls.
• Set up computer databases and integrate data with the system.
• Designing Questionnaires using Kobo Toolbox, for data collection (Surveys, Questionnaires, Assessments) and secure proper transfer of the data.
• Ensure regular monitoring and checkup of the entered data.
• Ensure that database applications, data storage, and regular backups are configured and maintained.
• Provide data as requested by supervisors and manage parameters to prepare data analysis.
• Conducted timely statistical reporting and other visualization methods as required by the program and directed by the supervisor.
Company industry:
Non-profit Organization
Job role:
Information Technology

IT Support

October 2014 - October 2015

Arab Canadian Institute of Human Resources Developmen

Irbid, Jordan

October 2014 - October 2015

•Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
•Resolving IT support requests from employees.
•Monitoring and maintaining computer systems and networks.
•Setting up accounts for new users.
Company industry:
Human Resources Outsourcing
Job role:
Information Technology

Customer Service Representative

October 2013 - October 2014

Extensya (Outsourcing for Vodafone Qatar

Irbid, Jordan

October 2013 - October 2014

• Manage large amounts of incoming phone calls.
•Responding efficiently and accurately to callers, explaining possible solutions, and proceeding to troubleshoot.
•Step by step and ensuring that clients feel supported and valued.
•Building lasting relationships with clients and other call center team members based on trust and reliability.
•Answered nearly 80% of calls daily from customers inquiring about product usage and solving problems that face them.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Philadelphia University - Jordan

September 2013

September 2013

Bachelor's degree, Software Engineering

Jordan

GPA (rating): Good

GPA (rating): Good

Software engineering is the branch of computer science that deals with the design, development, testing, and maintenance of software applications. Software engineers apply engineering principles and knowledge of programming languages to build software solutions for end users.

Skills

Tableau

Expert

Data Collection

Expert

Business Intelligence

Expert

Information Management

Expert

Data Analysis

Expert

Innovation

Expert

Creativity

Expert

Data Analysis

Expert

Data Collection

Expert

Data Management

Expert

Power BI

Expert

DAX

Expert

ONA

Expert

Critical Thinking

Expert

KOBO ToolBox

Expert

Qlik Sense

Expert

Advanced skills in Excel

Expert

Attention to Detail

Expert

Time Management

Expert

Interpersonal Skills

Expert

SSRS

Expert

Teamwork

Expert

ASP.NET C#

Beginner

Information Security

Expert

MS Office

Expert

QGIS

Intermediate

SSAS

Expert

Maintain Confidentiality Skills

Expert

Business Intelligence

Expert

Tableau

Intermediate

Networking

Intermediate

Accurate and Organized

Expert

Problem Solving

Expert

Creating Apps and Web Pages Without Code

Expert

Humanitarian Program Cycle and Donor Indicators

Expert

SSIS

Expert

ODK Forms

Expert

Jira Software

Expert

Ability To Work In a Pressurised Environment

Expert

Conducting Qualitative and Quantitative Data Analysis

Expert

GIS and Mapping Skills

Intermediate

Ethical and Professional Conduct

Expert

Statistical Analysis

Expert

Data Collection Project Management

Expert

Computer and Platforms System

Expert

Business Analysis Skills

Expert

XLSForm

Expert

MS SQL Server

Expert

Social profiles

Personal Website
Personal Website
linkedin.com/in/alaa-jamil

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Software and Hardware Maintenance
Horizon Cultural Center
Jan 2020
Networking Principles
Pioneers
Jun 2013
Microsoft Unlimited Potential
Microsoft
Jan 2008
Effective Communication Skills Program
Dale Carnegie Training
Jan 2017
Computer and Comprehensive Software
Al-Tareq Culture Center
Feb 2002
CCNA - IP Addressing and Subnetting - Practical
Udemy
Jan 2020
Analysis Vector and Raster Data in GIS Online Course
Udemy
Feb 2020

Hobbies and interests

Hiking

Walking in the nature