Senior Operation Officer
ICM Capital
Total years of experience :11 years, 11 Months
Senior Operation Officer ICM CAPITALDMCC FCA
UAE Dubai (January 2013 Till Now)
• Manage and organize the processing of all daily transactions in the operational system and ensure the execution of all operational activities in the department in effective manner
• Adjusting plans and priorities & succeeded in the past years in maintaining the highest level of performance significantly.
• Being involved from the initiation stage to the final implementation for any new project implemented in the Company and play a key role in ensuring post implementation of the products in the operational system is carried out smoothly
• Approving daily activation of dormant client accounts after receiving clients updated documents
• Understands current state front to back derivative business processes, including trade capture for all OTC assets.
• Reviewing company dealing policies and cooperation with legal/compliance to update company Terms & Conditions
• Build key relationships by meeting with Institutions within the UAE and receiving appropriate delegates from Banks that visit from abroad.
• Comply with internal and external regulatory requirements FCA
• Hedging company exposure base on approved risk levels
• Monitoring legal and illegal trading activities; churning and snipping as well as abusing offers; zero overnight interest, hedging possibilities
• Monitoring price feeds and comparing between different providers
• Monitoring competitors trading terms, policies and pricing quality
• Reconciling client’s deposits and withdrawals
• Understands related trading systems functionality and data flow (E-Signal, Bloomberg, Market Map).
• Handle all operation procedures of Meta trader 4 (MT4)
• Responsible for FX products across the spot markets
• Responsible for commodity and indices products across the CFDs markets
• Maximize Profit and Minimize risk within acceptability through, Market Making, Positioning and Trading within approved limits -and policies and procedures.
• Provide prices to corporate dealers, upon request, and meet with customers when requested.
• Keep up-to-date with interest rate movements and currency fluctuations internationally through studying country economic indicators, etc.
• Meta QuotesMT4: \[Server Administrator, MT4 Administrator, MT4 Manager (Dealer, Supervisor and coverage), and MT4 Client terminal\].
●Understands current state front to back derivative business processes, including trade capture for all OTC asset classes, profit and loss calculation system inputs, confirmations, collateral and settlement activity
●Maintains technical understanding of derivative products, including listed and OTC instruments
●Trouble shooting & technical support related trading systems MT4, Currenex (Viking & Classic)
●Assist trading personnel in preparing monthly revaluation of foreign currency accounts.
●Answer inquiries regarding foreign exchange trading regulations.
●Maintaining professional relationship with IB network and institutional clients
●May quote established conversion rates for bank branch staff and customers.
●Providing support for self-trading FX & commodities clients.
● Follow-up on customer inquires not immediately resolved, Follow up with IB Offices for payments of credits
●Being available for Online Chat on the web site and available for Online Chat with IB Offices on MSN.
●Answering the “Request for Calls” received by email.
•ssisting in maintaining client relationships, advising on market and price movements.
●Computer skills and familiarity with online trading systems.
●Self-confident and Self-motivated
●Work effectively under constant pressure
●Strong understanding of the financial markets and different financial instrument
● Strong analytical skills, Good communication skills and team player.
● Highly skilled in fundamental and technical analysis.
● Preparing the monthly statements and reports for the clients.
● Good knowledge of advanced technical indicators and pivot calculations, risk management.
● Ensure completeness and compliance of all documenttion for new and existing relationships to protect company and client interests.
●Placing the orders in the market through several OMS's.
●Independently provides appropriate general Company information about products and services