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Alaa Traboulsi, Infrastructure Consultant

Alaa Traboulsi

Infrastructure Consultant·eMcREY

Saudi Arabia

Master's degree, Computer and Communications Engineering

Work experience

Total years of experience: 14 years, 4 months

Infrastructure Consultant

December 2020 - Present

eMcREY

Riyadh, Saudi Arabia

December 2020 - Present

eMcREY specializes in providing technology solutions and associated professional services to clients in the Middle East and beyond.

The company helps organizations address the challenges of implementing cost-effective, flexible, modern technologies in complex environments with extensive legacy systems.
Company industry:
IT Services
Job role:
Information Technology

Implementation Engineer

May 2018 - November 2021

Apliman Technologies

Beirut, Lebanon

May 2018 - November 2021

Installation and maintenance of VAS systems (IVR, SMS and USSD Platforms)
Design and development of VAS services: Database design, Call Flow, Integration with 3rd parties
(Ericsson, Huawei and Comviva...)
Monitor all reported issues, analyze and troubleshoot to determine depth of issue and severity,
investigate potential workarounds
Call Completion Service Implementation for MTN Benin (Africa - Remotely)
Pay My Call Service Implementation for MTN Swaziland (Africa - On Site)
Call Completion Service Implementation for MTN Ivory Coast (Africa Remotely)
Pay My Call and Missed Call Notification Service Implementation for MTN Guinea Bissau (Africa - On Site)
Out Bound Dialer (OBD) Service Implementation for MTN Nigeria (Africa On Site)
IVR (Call Center Service) Implementation for MTN Nigeria (Africa On Site)
Managed Services for MTN Nigeria (Africa On Site)
Company industry:
Telecommunications
Job role:
Information Technology

IT Infrastructure Engineer

February 2016 - August 2017

Business Products and Systems (BPS)

Beirut, Lebanon

February 2016 - August 2017

Design and implement Dynamics CRM and Email Router
Design and implement Microsoft SharePoint
Receive support calls from customers and perform on-site and remote installation, troubleshooting and support
for assigned products
Asses and troubleshoot hardware
Perform on-site and remote training and demonstrations on products owned
Perform internal infrastructure IT support and hardware maintenance
Prepare Required Documents, Project Plans, Proof of Concepts and Project Closure documents.
Perform health checks and security product assessments
Symantec Antivirus Server, Backup Exec and Symantec System Recovery and Acronis Cloud
TrendMicro Of ceScan, IMSVA, IWSVA, HES, and Deep Security
Active Directory, DNS, DHCP, WSUS
Microsoft Offie 365
Microsoft Azure
TIBCO Nimbus
Exchange Server
Virtual Machines
Company industry:
IT Services
Job role:
Information Technology

Network Administrator

June 2012 - January 2016

Jammal Trust Bank SAL (JTB)

Beirut, Lebanon

June 2012 - January 2016

Networking
IT Support Of cer (Hardware and Software)
Managing all bank automated teller machine or ATMS
Websense Server
Sets Server
Active Directory
Symantec Antivirus Server
Exchange Server
Virtual Machines
Helpdesk
Company industry:
IT Services
Job role:
Information Technology

Network Administrator

June 2012 - January 2016

Jammal Trust Bank SAL (JTB)

Beirut, Lebanon

June 2012 - January 2016

Networking
IT Support Of cer (Hardware and Software)
Managing all bank automated teller machine or ATMS
Websense Server
Sets Server
Active Directory
Symantec Antivirus Server
Exchange Server
Virtual Machines
Helpdesk
Company industry:
IT Services
Job role:
Information Technology

Customer Support

June 2011 - June 2012

International Computer Company

June 2011 - June 2012

Internship Data Consult - Mkalles-Lebanon August-2010 - September-2010
• Networking
• Technical device con guration
• Installation of communication equipment on towers and data centers
• Examining of the site and analysis of the existing to reach a sustainable concept design
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

Rafic Hariri University

December 2014

December 2014

Master's degree, Computer and Communications Engineering

Lebanon

GPA (percentage): 85%

GPA (percentage): 85%

Rafik Hariri University

December 2012

December 2012

Bachelor's degree, Computer And Communications Engineering

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

View attachment

Rafic Hariri University

June 2012

June 2012

Bachelor's degree, Computer and Communications Engineering

Lebanon

GPA (percentage): 76%

GPA (percentage): 76%

Skills

Programming
Expert
Programming
Expert
NETWORKING
Expert
NETWORKING
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
ANTI VIRUS
Expert
ANTI VIRUS
Expert
ATM
Expert
ATM
Expert
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
CRM
Expert
CRM
Expert
DATABASE DESIGN
Expert
DATABASE DESIGN
Expert
DHCP
Expert
DHCP
Expert
Programming
Expert
Programming
Expert

Languages

Arabic

Expert

English

Expert

Hobbies and interests

Traveling