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Ala'a Zawadi, Quality Assurance Consultant

Ala'a Zawadi

Quality Assurance Consultant·British Telecom Al Saudia

Saudi Arabia

Bachelor's degree, Computer and Communication Engineering

Work experience

Total years of experience: 15 years, 5 months

Quality Assurance Consultant

January 2016 - Present

British Telecom Al Saudia

Riyadh, Saudi Arabia

January 2016 - Present

• Established processes, frameworks and manual documents for operations department.
• Provided training, communication and oversight (including in health and safety) to meet the established quality goals of the client and to ensure quality operational standards are implemented.
• Evaluated subcontractor’s quality of work and shortlisted any that doesn’t meet our quality requirements.
• Established testing methodologies and improvement measures to ensure successful delivery and proper handovers of BTAS projects.
• Provides support to clients on quality issues.
• Improved the quality of low level designs
• Improved the availability and integrity of operations KPI reports by creating framework and workshops

Company industry:
Telecommunications
Job role:
Engineering

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- IT Service Centre Team Leader (NOC)

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February 2012 - January 2016

Company industry:
IT Services

IBS Telecom Engineer

February 2011 - February 2012

Adeed Group

Riyadh, Saudi Arabia

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Company industry:
Telecommunications

Education

Arab International University

January 2011

January 2011

Bachelor's degree, Computer and Communication Engineering

Syria

Skills

MPLS

Expert

Remote Monitoring

Expert

GSM

Expert

Network Security

Expert

Mobile

Expert

Networking

Expert

Risk Management

Expert

Operations Management

Expert

ERP Management

Expert

MPLS

Expert

Remote Monitoring

Expert

GSM

Expert

Network Security

Expert

INTERNAL AUDITING

Expert

ISO 9000 SERIES

Expert

IT GOVERNANCE

Expert

QUALITY MANAGEMENT SYSTEMS

Expert

SAP APPLICATIONS

Intermediate

SERVICENOW

Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Foundation v3, CCNA-R&S, CCNA-DC, CCNP-DC
ISO 9001 Lead Auditor
ISO 9001:2015 Lead Auditor (Quality Management System)
May 2017
Cisco Certified Network Association Data Center
Mar 2015 - Mar 2017
Cisco certified network professional Data Center
Mar 2015 - Mar 2018
Cisco Data Center Unified Computing Design Specialist
Mar 2015 - Mar 2017
Cisco Data Center Unified Fabric Design Specialist
Mar 2015 - Mar 2017
Cisco Data Center Unified Fabric Support Specialist
Mar 2015 - Mar 2017
Cisco Unified Computing Technology Design Specialist
Mar 2015 - Mar 2017
Cisco Certified Network Association (CCNA)
Self Study
Sep 2013 - Sep 2016
ITIL Foundation
Self Study
Mar 2013 - Mar 2013
BT ITS Trading System
British Telecom UK
Jun 2012 - Jul 2012