علاء الشامي

Develop plans for team activities, including strategies and ensure maximum customer satisfaction in accordance
with organizational plans.
• Responsibly manage resources and control expenses to meet agreed budgetary controls.
• Managed office operations, including housekeeping, procurement, vendor contracts, and compliance with health
and safety regulations. Collaborate with developers and communicate about recent off-plan projects.
• Established and implemented administrative procedures, improving operational efficiency by 25%.
• Managed office budgeting, petty cash, invoice processing, and legal compliance.
• Provided executive support, coordinating meetings, business correspondence, and employee certificates.
• Provided high-level administrative support to executives for business and personal tasks.
• Managed business correspondence, meeting coordination, and official employee documentation.

Proficient in all UAE government systems, including ICP, GDRF, EHS, Labour Services and other portals, ensuring
seamless handling of residency and employment processes.
• Demonstrate professional formal communication skills, handling corporate queries via email.
• Introduce new ideas to enhance services and develop mechanisms for dealing with customers.
• Supervise staff tasks and resolve issues related to intricate transactions.
• Organize corporate procedures for residency and manage corporate data in Excel.
• Assisted with audits and compliance checks related to residency and employment processes.
• Ensured timely resolution of employee and corporate inquiries regarding visa and labor procedure.

Deliver technical support to both staff and students, ensuring uninterrupted library operations.
• Efficiently diagnose and resolve hardware and software issues as they arose.
• Install, configure, and maintain essential library software applications.
• Carrie out routine maintenance tasks to uphold system security and assist users in troubleshooting network
connectivity problems.