Customer Service Agent
Xceed
Total years of experience :25 years, 1 Months
Customer service agent of Odegio (eDreams -Opodo - Go voyage and Travel link)
Handling customers’ requests, refunds and booking hotels, flight seats and flight ancillaries services using the GDS system Amadeus and online tools.
Responsible for all the financial tasks of Thomas Cook in Egypt destination .Handling the commissions and payroll of Thomas Cook staff in Egypt. Handling day to day expenses and incomes of the company. Dealing with the suppliers and service providers. Financial Reporting to all the source markets (DE- BE-NE-UK-FR ).Ensuring exceptional service is delivered to customers in destination by providing efficient administration support to the destination operation team and ensuring that all team members are able to provide a great holiday experience to our customers. In contact with all source markets and handling their customers’ requests .Booking flight seats and handling flights delays and schedule changes. Handling the customer’s complains and the onward debit from the hotels . Follow up with all departments of the local agency (operation, Contracting, reservation ..etc.)
Handling customers digitally through the online systems and social media
Acting as destination & Quality Manager . Working with hoteliers and suppliers by implementing quality improvement plans, checking construction works and handling repetitive issues. Ensuring that the Group and SM Quality standards are met with respect to hotels, customer’s satisfaction and the entire destination operation proses . Creating and maintaining relationship with iDS Service teams, key hotel partners and handling agencies to ensure maximum efficiency. Updating the destination inventory systems in regards to room’s availability and follow up with the contracting .Responsible for the German speaking tour leaders and providing them with the necessary updates and trainings from the source market in order to keep the handling of the customers on the standard level.
Ensuring exceptional service is delivered to customers in destination by providing efficient administration support to the destination operation team and ensuring that all team members are able to provide a great holiday experience to our customers. In contact with all source markets and handling their customers’ requests .Booking flight seats and handling flights delays and schedule changes. Handling the customer’s complains and the onward debit from the hotels . Follow up with all departments of the local agency (operation, Contracting, reservation ..etc.)
Handling customers digitally through the online systems and social media
Service delivery to German customers in destination Egypt. Ensure that itineraries and booked services are met and that customers are being informed in an entertaining manner about the destination and the surrounded arias. Answering questions, queries and offering solutions to customer concerns, whilst offering responsible enhancements & experiences to provide a great holiday experience. Managing paperwork and companies and offering and optional excursions .
Service delivery to German customers in destination Egypt. Ensure that itineraries and booked services are met and that customers are being informed in an entertaining manner about the destination and the surrounded arias. Answering questions, queries and offering solutions to customer concerns, whilst offering responsible enhancements & experiences to provide a great holiday experience. Managing paperwork and companies and offering and optional excursions .
German language teacher at prep school
very good