Assistant Manager Learning And Development
Commercial Bank Of Kuwait
Total years of experience :18 years, 3 Months
Assists the L&D Manager in the Training Needs Assessment and Analysis
Ensures department’s compliance with set budget
Supervises L&D staff performance and ensures working towards the set goals
Implemented L&D strategic initiatives targeting staff member in different levels
Manages the e-learning project to ensure full support and maximize participation
Analyzes courses details in order to map with talents and employees development plans
Creates e-learning content targeting learning requirements for different target audiences
Plans and supervises the automation project of the training management system
Responds to additional requests made by GM’s, Executives or Senior Managers
Revises, formulates and implements training related policies and procedures
Coordinates training events logistics, liaising with vendors, caterers and delegates
Researches, shortlists and negotiates contracts with vendors in order to select the best fit
Manages virtual, overseas and local training programs
Evaluates instructors and training effectiveness to provide recommendations for improvements
Compiles, generates and analyzes training reports including feedback among other reports
Conducted a market study to identify potential customers and their learning needs
Built good rapport and relationship with new learning solutions vendors
Negotiated partner/reseller agreement for better financial outcomes
Developed a strong understanding of the solutions and innovative ways to serve businesses
Wrote a business plan to achieve both profit targets and reseller revenue targets
Created learning solutions function as a new business line to the existing products portfolio
Carried out marketing strategies to introduce and promote our products and services
Generated leads of decision makers in organization within the specified territory
Arranged meetings with new prospects and existing customers to introduce learning solutions
Uncovered business challenges and identified learning needs to create new opportunities
Built good rapport and relationship with the new potential customers
Designed and presented personalized, integrated, and cost effective learning solutions
Proposed and negotiated the financial and technical details of the offered learning solution
Created and maintained a pipeline of leads and prospects to monitor sales activities
Researched new vendors to fill the offered solutions gaps and satisfy customers’ needs
Decreased overall net losses by 53.5% and Increased overall sales revenues by 45.8%
Significantly increased customer retention rate from 18.9% to 39.3%
Increased electronic exposure on Facebook, LinkedIn, twitter, YouTube and Instagram (50%, 161.3%, 4.5%, 87.6%)
Improved corporate pricing schema to have competitive edge and maximize profits
Conducted competitive analysis and activated market intelligence for new market segments
Analyzed net profit of the center in relation to revenue and expenditure in order to take action on items affecting poor financial performance
Prepared and implemented operational and financial plans, targets and initiatives
Analyzed strong/weak areas of the operation and took prompt actions in order to further improve results
Took appropriate action to manage possible risks to the business and its assets
Performed a sales function role directed at gaining new customers from both the corporate and consumer market
Ensured that overall service provided by staff exceeds customer’s expectations at all times
Handled and resolved all customer issues or concerns in a timely and appropriate manner
Implemented local market activities to generate additional inquires and enrollments
Cultivated business contacts with potential customers to strengthen ties with them
Encouraged two-way communication to establish a comfortable work environment
Recruited, hired, coordinated on the job training, monitors, coach and develop staff
Conducted staff performance evaluations according to company guidelines and expectations
Administrated, reported, and maintained quality standards and adherence to all franchise policy and procedures and government regulated policies
Monitored compliance with the daily and weekly opening hours of the center
Insured that all accounting, sales and staff records are maintained
Prepared, reviewed and authorized payroll of the members
Insured that the physical premises of the center are adequate, safe, clean, and attractive
Maintained contact with products and services suppliers that cannot be produced internally
Built company’s website, LinkedIn, Facebook, Twitter, Google+ pages and YouTube Channel
Promoted company’s solutions through social media, email campaigns and printed material
Set up and implemented sales/marketing plans and budgets
Generated leads from research, social media, cold calling and even cold walking
Qualified prospects and identified business challenges and requirements
Presented effective IT solutions that resolve specific business problems
Proposed beneficial and value added IT solutions to current business needs
Built business relationships and established trust with prospects
Negotiated proposals and contracts to reach mutual business agreements
Coordinated with relevant departments for timely and accurate solutions implementation
Checked customer feedback periodically and measured satisfaction of provided solutions
Ensured continuous up-to-date database of leads, prospects and customers
Monitored competition activities and created competitive solutions
Quality checked in-house developed projects to resolve business issues
Evaluated and negotiated partnerships with international IT Business solution providers
Participated in product development, business planning and putting organization structure
Built costing, pricing, and profit sharing schemas for both employees and channel resellers
Developed recruitment strategies for prospective resellers in more than 40 countries
Created marketing programs and high-level value proposition for resellers
Identified new business opportunities, needs and interests for potential resellers
Presented internationally recognized and certified learning solutions
Coached and trained resellers marketing teams to present and position learning solutions
Followed up and supported new resellers through first product sale and implementation
Developed and implemented plans for overall channel sales growth and retention
Coordinated lead generation activities with resellers and channel sales teams
Developed and managed executive level relationships with channel resellers
Drove joint partner/channel sales opportunities and negotiated favorable outcomes for all
Assessed and monitored business performance and technical capabilities of resellers
Was awarded Vendor EMEA Channel High-Impact Award of the Year 2010
Achieved more than 300% contract value upselling strategic customers
Achieved 95% learning solutions contracts renewal rate
Over achieved new business target by 44% hence achieving company overall target
Managed to upgrade customers solutions to new solutions provided by a new vendor
Coordinated with vendors concerning reseller agreement and territory management
Managed regional and complex projects targeting regional initiatives
Conducted executive workshops to communicate Learning Solutions business benefits
Developed profitable and sustainable sales growth in regional and complex accounts
Set sales targets, defined strategies to achieve these targets and follow the set strategies
Managed sales cycle development and maintained the time-lines for the sales team
Worked as senior sales representative on new and existing opportunities
Coached sales team and provided them with product market and industry knowledge
Built and maintained excellent multi-level business relationships with customer
Sought customer feedback on unmet needs, challenges, solutions, and team performance
Supported learning consultants to link gap analysis with learning objectives and programs
Supervised courses rapid development and ensuring a delivery of high quality products
Initiated marketing strategies and coordinated actions to influence end users system usage
Monitored competition and counter positioned company, solutions and services
Managed large and complex accounts in different industries in Kuwait
Built solid product knowledge, market knowledge, industry knowledge and self-knowledge
Generated leads by online research and news monitoring
Initiated first contact with prospects to qualify them and identify business opportunities
Established and built working relationships with accounts decision makers, and influencers
Understood requirements and challenges facing Training and Human Resources managers
Designed and positioned solutions that best fits customers’ needs and resolve their issues
Proposed and negotiated learning solutions to customer to secure business
Ensured successful and efficient delivery in coordination with implementation teams
Ensured high level of customer satisfaction through continuous followed up
Planned product cycles/stock in conjunction with retail buyers in different Territories
Managed technical team to provide necessary support and maintenance to Points of Sale
Installed and maintained visual display and promotion material
Engaged retail buyers in incentive programs to Optimize sales volumes and profitability
Handled stock supply difficulties as they arise in coordination with buyers and suppliers
Collected and maintained appropriate data in specialized portable computer and software
Monitored selling performance and competition as daily market intelligence activities
Translated and localized e-learning content from English to Arabic and vice versa
Planned and designed graphical templates in e-learning courses
Developed and programmed actions and navigation in e-learning courses
Tested and quality checked e-learning course functionalities and navigation
Developed flash tutorials on how to navigate websites, and e-learning courses
Installed, configured, quality checked, and administrated learning management systems
Imported SCORM/AICC compliant e-learning courses on learning management systems
Delivered training workshops on how to use e-learning systems
Provided technical support to system end users
Monitored overall system performance through dial-up connection
Generated system utilization reports to monitor system usage
Configured and operated on an online call center system through chat and email
Designed and built knowledge base of technical issues for non-technical users
Handled incoming and outgoing technical/sales calls