الان Abaza

• Built a daily prospecting habit, identifying 5+ B2B targets, using AI to cut through to the right
decision-maker, and initiating outreach
• Took partnership conversations from cold outreach to signed agreements by pitching the idea,
handling follow-up, and keeping things moving at each stage
• Managing a portfolio of 4 active partnerships, tracking deliverables, and making sure all parties
remain aligned with agreed terms
• Secured the companys first strategic partnership with a leading end-to-end accounting platform in
Saudi Arabia, closing the deal in Q4 2025

• Built a daily prospecting habit, identifying 5+ qualified B2B targets per day and initiating outreach
through AI-assisted decision-maker mapping
• Took partnership conversations from cold outreach to signed agreements by pitching the idea,
handling follow-up, and keeping each stage moving
• Managing a portfolio of 5+ active partnerships, tracking deliverables, and keeping all parties
aligned with agreed terms
• Secured the companys first strategic partnership with a leading end-to-end accounting platform in
Saudi Arabia, closing the deal in Q4 2025

• Provided technical support for hardware and subscription services, resolving complex payment and
account issues
• Handled sensitive escalations without letting quality slip
• Co-led training and onboarding of the next agent cohort alongside a Team Lead, drawing on being
the top-performing agent on the team

• Provided technical support for hardware and subscription services, resolving complex payment and
account issues
• Handled sensitive escalations professionally without letting the quality slip
• Co-led the training and onboarding of the next agent cohort alongside a Team Lead, drawing on
being the top-performing agent on the team

• Recommended ERP workflow and UI improvements to management, a few of which were rolled
out across the team
• Served as the go-to escalation point for cross-departmental issues
• Monitored daily operations and ensured agent coverage remained consistent to keep things
running smoothly
• Produced weekly performance reports for my direct manager, covering team output and day-to-day
operations

• Handled day-to-day admin and coordination for domestic staff, keeping things running behind the
scenes
• Simplified the payroll inquiry process by setting clear collection timelines and adjusting payment
discrepancies
• Made sure cases were handed off between teams properly, so nothing got dropped
• Promoted to Supervisor within three months after consistently ranking at the top of the team