IT Support Helpdesk
Ghassan Aboud Group
Total years of experience :9 years, 4 Months
Daily monitoring of tickets, assigning it to engineers and
technicians within the field of work.
Resolve on current tickets without violating SLA
Follow-up on tickets for pending and violated SLAs
Attend to calls for support, remotely and physically to users
Respond to Emails with particular assigned task
Troubleshooting and maintaining systems and workstations
Manage domain user issues(login, passwords, etc.)
Maintain assets organized and recorded in a system
Daily sending of reports to line manager
Update store prices for daily price change every morning
•Troubleshoots POS hardware issues
•Activates discounts/promos given by Head Office for store branch
•Provides user access for cashiers and baggers which will be tagged into the system
•Updates POS to latest patch
•Backup daily documents for future references
•Backup System every 15th and 30th/31st of the month for maintenance.
•Submit daily sales report to Store Officer/Manager and Head Office every end of day.
Classify documents given in a “Thin Client” installed in a computer according to their classification. Classifications are determined by keywords found on the document itself.
•Qouta Based performance
bachelor's degree holder in information technology