Alan Christopher بالويوت, IT Support Helpdesk

Alan Christopher بالويوت

IT Support Helpdesk

Ghassan Aboud Group

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Information Technology
الخبرات
9 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 4 أشهر

IT Support Helpdesk في Ghassan Aboud Group
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يونيو 2017

 Daily monitoring of tickets, assigning it to engineers and
technicians within the field of work.
 Resolve on current tickets without violating SLA
 Follow-up on tickets for pending and violated SLAs
 Attend to calls for support, remotely and physically to users
 Respond to Emails with particular assigned task
 Troubleshooting and maintaining systems and workstations
 Manage domain user issues(login, passwords, etc.)
 Maintain assets organized and recorded in a system
 Daily sending of reports to line manager

Technical Support Staff في Puregold Price Club Inc. - Alabang
  • الإمارات العربية المتحدة
  • أغسطس 2015 إلى فبراير 2017

Update store prices for daily price change every morning
•Troubleshoots POS hardware issues
•Activates discounts/promos given by Head Office for store branch
•Provides user access for cashiers and baggers which will be tagged into the system
•Updates POS to latest patch
•Backup daily documents for future references
•Backup System every 15th and 30th/31st of the month for maintenance.
•Submit daily sales report to Store Officer/Manager and Head Office every end of day.

Imaging Specialist في Ocwen Business Solutions, Inc
  • الفلبين
  • يوليو 2014 إلى مارس 2015

Classify documents given in a “Thin Client” installed in a computer according to their classification. Classifications are determined by keywords found on the document itself.
•Qouta Based performance

الخلفية التعليمية

بكالوريوس, Information Technology
  • في Cavite state university
  • أبريل 2014

bachelor's degree holder in information technology

الثانوية العامة أو ما يعادلها, high school diploma
  • في St. Alphonsus Liguori Integrated School
  • أبريل 2010

Specialties & Skills

troubleshooting
COMMUNICATION SKILLS
COMPUTER HARDWARE
COREL DRAW
CUSTOMER RELATIONS
MICROSOFT Office

اللغات

الانجليزية
متمرّس