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Abdulaziz  ALOTIBI , Front Desk Receptionist

Abdulaziz ALOTIBI

Front Desk Receptionist·Midan Al Bait Hotel

Saudi Arabia

Bachelor's degree, Arabic Language

Work experience

Total years of experience: 8 years, 5 months

Front Desk Receptionist

January 2024 - Present

Midan Al Bait Hotel

Mecca, Saudi Arabia

January 2024 - Present

Provide professional guest services, ensuring a positive customer experience and high satisfaction rates,
Handle reservations, billing, and administrative tasks with strong attention to detail

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

موظف استقبال

January 2022 - Present

فندق كيان ، فندق ميدان البيت

Mecca, Saudi Arabia

January 2022 - Present

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Front Desk Receptionist

January 2023 - January 2024

Kayan Hotel

Mecca, Saudi Arabia

January 2023 - January 2024

Managed front desk operations including check-in/check-out, reservations, and guest inquiries, Maintained
booking systems and coordinated with internal departments

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales

January 2021 - January 2023

STC

Mecca, Saudi Arabia

January 2021 - January 2023

Exceeded monthly sales KPIs by promoting telecom products and service packages, Analyzed customer
needs and provided tailored solutions, enhancing overall service efficiency

Company industry:
Telecommunications
Job role:
Sales

مندوب مبيعات

January 2018 - December 2022

شركة موبايلي ، شركة STC

Mecca, Saudi Arabia

January 2018 - December 2022

Company industry:
Telecommunications
Job role:
Sales

Sales

January 2018 - January 2021

Mobily

Mecca, Saudi Arabia

January 2018 - January 2021

Handled customer inquiries, complaints, and account issues, improving customer satisfaction and retention,
Processed transactions and maintained accurate customer data using CRM systems.

Company industry:
Telecommunications
Job role:
Sales

Education

Umm Al-Qura University

January 2023

January 2023

Bachelor's degree, Arabic Language

Saudi Arabia

جامعة أم القرى

November 2018

November 2018

Bachelor's degree, لغة عربية

Saudi Arabia

مدرسة الانجاز

September 2018

September 2018

High school or equivalent, علمي

Saudi Arabia

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BILLING
Intermediate
BILLING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
Tourism Destination Market Analysis Course
Sustainable Tourism Course
Tourism Marketing Course
Tourism Crisis Management Course
Decision-Making Course
Risk Management Course