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علوي العلوي, BMW GROUP CRM MANAGER

علوي العلوي

BMW GROUP CRM MANAGER·MOHAMED YOUSUF NAGHI MOTORS - BMW GROUP IMPORTER

المملكة العربية السعودية

بكالوريوس, (B.A.A) Bachelor of Business Informatics, Administration & Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 6 أشهر

BMW GROUP CRM MANAGER

نوفمبر 2023 - حتى الآن

MOHAMED YOUSUF NAGHI MOTORS - BMW GROUP IMPORTER

الرياض، المملكة العربية السعودية

نوفمبر 2023 - حتى الآن

Spearheaded initiatives to automate and optimize resources, leading to over a 50% reduction in manual processing and improved resource allocation.
Established effective communication and built strong relationships with Sales, Aftersales, Marketing, and Finance teams, optimizing operation levels.
Implemented BMW Groups customer relationship management (CRM) strategy, resulting in a notable increase in customer response rates.
Directed a team of CRM specialists to execute personalized communication and engagement initiatives across various channels, leading to an enhance customer experience.
Led the integration of CRM tools and technologies to streamline processes, automate tasks, and improve customer segmentation and targeting efforts.
Consolidated Business Intelligence Dashboards using Power BI to cover the customer experience journey.
Elevated NPS (Net Promoter Score) results by streamlining processes and achieving higher response rates.
Successfully drove Sales Funnel Management achievements to targets.
Developed a CRM team of over 13 personnel, providing coaching and mentorship, conducting performance evaluations, and establishing an inclusive work culture.

مجال الشركة:
وكلاء السيارات

RETAIL PERFORMANCE ASSISTANT MANAGER

فبراير 2016 - أكتوبر 2023

EURO MOTORS - BMW GROUP FERRARI MASERATI JAGUAR LAND ROVER

سِتْرَة، البحرين

فبراير 2016 - أكتوبر 2023

Lead 2 key sales projects with BMW consultants - Retail Performance and Sales Funnel Management
Lead 2 key projects with Ferrari/Maserati Salesforce and Jaguar Land Rover Lynx implementation

مجال الشركة:
وكلاء السيارات

CUSTOMER RELATIONS ASSISTANT MANAGER

أبريل 2015 - يناير 2016

EURO MOTORS - BMW GROUP FERRARI MASERATI JAGUAR LAND ROVER

سِتْرَة، البحرين

أبريل 2015 - يناير 2016

Transformed the CC from no system consumption to a fully polished paperless process on the DMS Autoline
Implemented the CC Telephony Integration (CTI) and Customer Contact Management (CCM) with the CDK Drive Project
Implemented the Intaleq loyalty program being the first in the region and built all the backend scripts

مجال الشركة:
وكلاء السيارات

AUTOLINE KERRIDGE SYSTEM ADMINISTRATOR

سبتمبر 2013 - مارس 2015

EURO MOTORS - BMW GROUP FERRARI MASERATI JAGUAR LAND ROVER

سِتْرَة، البحرين

سبتمبر 2013 - مارس 2015

Automated backend system functions to help alert key stakeholders of errors and data quality
Held leading roles in any Dealer Management System related projects
Elevated the SLA's of all support tasks by taking preventive and corrective action measures

مجال الشركة:
وكلاء السيارات

USED CARS SALES ADMINISTRATOR

ديسمبر 2011 - أغسطس 2013

Y.K Almoayyed & Sons BSC

سِتْرَة، البحرين

ديسمبر 2011 - أغسطس 2013

مجال الشركة:
وكلاء السيارات

التعليم

AMA International University

يوليو 2024

يوليو 2024

بكالوريوس، (B.A.A) Bachelor of Business Informatics, Administration & Management

البحرين

المعدل التراكمي (نقاط): 2.24 من 4

المعدل التراكمي (نقاط): 2.24 من 4

•Graduation Practicum Course in Spark X Automotives (Pract1) •Remedial Mathematics (MATH0) •Modular English Program 0 (MEP0) •Modular English Program 1 (MEP1) •Modular English Program 2 (MEP2) •Computer Fundementals (COMP01) •Business Communications 1 (DBI102) •Principles Of Management (DBI104) •Business Statistics (DBI201) •Business Communications 2 (DBI202) •Mathematics Of Investment (DBI101) •Intro to Word Wide Web (COMP03) •Human Behavior in Organization (DBI204) •Mathematical Analysis for Business (DBI301) •Principles of Marketing (DBI302) •Computer Graphics & Multimedia (COMP04) •Human Resources Management (ABI203) •Accounting for Business 1 (DBI103) •Introduction to Business Finance (DBI303) •MacroEconomics (DBI304) •Humanities 1 (ART & Society) (HUMA001) •Managerial Economics (ABI202) •Management Science 2 (ABI301) •Intro to E-Commerce (ABI204) •Mathematical Methods for MGT Decisions (ABI101) •Marketing Management (ABI102) •MicroEconomics (DBI203) •World History (HIST02) •Environmental Science (NSC101) •Managerial Accounting (ABI104) •Management Science 1 (ABI201) •Information System Management (ABI302) •E-Commerce Law (ABI304) •System Analysis Design (COMP11) •Database Management System for Business (COMP12) •Financial Management (ABI103) •Software Engineering (COMP20) •Strategic Management of Technology (SBI103) •Information Resource Management of Technology (COMP15) •Bahrain Bus. Environment & Cross Cultural Management (SBI101) •International Business Law (SBI102) •Business Planning & Analysis (SBI201) •Corporate Strategy & Intl Business (SBI203) •Corporate Governance & Ethics (SBI204) •Seminar in Business Planning & Analysis (SBI301) •Software Engineering Project - AlAlawi Performance (SBI302) •Project Management (SBI202)

Cambridge University

يونيو 2024

يونيو 2024

الثانوية العامة أو ما يعادلها، Computer Science

البحرين

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

Cambridge University, British Council, Bahrain • Associate of Science (AS), Computers, 2003 – 2006 

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Administrative Support
Expert
Administrative Support
Expert
Management
Expert
Management
Expert
MS Office
Expert
MS Office
Expert
Visual Basic 6
Intermediate
Visual Basic 6
Intermediate
Autoline
Expert
Autoline
Expert
Administration
Expert
Administration
Expert
Dealer Intelligence
Expert
Dealer Intelligence
Expert
Sales Retention
Expert
Sales Retention
Expert
MIS Reporting
Expert
MIS Reporting
Expert
BUSINESS INFORMATICS
Expert
BUSINESS INFORMATICS
Expert
BUSINESS INTELLIGENCE TOOLS
Expert
BUSINESS INTELLIGENCE TOOLS
Expert
CHARTERED FINANCIAL ANALYST
Intermediate
CHARTERED FINANCIAL ANALYST
Intermediate
LEAD MANAGEMENT
Expert
LEAD MANAGEMENT
Expert
MANAGEMENT SYSTEMS
Expert
MANAGEMENT SYSTEMS
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
BUSINESS INTELLIGENCE
Expert
BUSINESS INTELLIGENCE
Expert
OPERATIONAL EXCELLENCE
Expert
OPERATIONAL EXCELLENCE
Expert
Microsoft Power Automate
Intermediate
Microsoft Power Automate
Intermediate
Microsoft Power BI Dataflows
Expert
Microsoft Power BI Dataflows
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Team Management
Expert
Team Management
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Administrative Support
Expert
Administrative Support
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

العربية

متمرّس

العضويات

LS1TECH.COM

Launching

June 2009

التدريب و الشهادات

الشهادات
R Programming for Data Science
Advanced MS PowerPoint
Advanced MS Excel
Sales CRM Manager for Autoline Drive
Passed the CFA Chartered Financial Analyst Level 1 Exam
Certificate Of Appreciation
Spark X Automotives
May 2009 - Sep 2011

الهوايات والاهتمامات

Guitars

Playing neoclassical music

Tubli Handball Club

Center Defence - May 2002 – January 2005 Bahrain Handball League Champions (Tubli Club) Bahrain Handball Federation for Tubli Handball Club March 2004 Tubli Sports & Education Club - Handball 03-04 Juniors League Champions 03-04 Juniors Cup Silver Rank, 04-05 Teen League Silver Rank,