Sales Performance Assistant Manager
Euro Motors
Total des années d'expérience :12 years, 5 Mois
Measuring the Dealerships Retail Performance for BMW, Mini, Rolls Royce, Ferrari, Maserati, Jaguar and Land Rover brands in Bahrain.
Achievements
Managed 12 sales executives performance over 4 years utilizing technogical advancements to ease our processes
Restructured the complete sales process guide and elevated the sales team operation to achieve annual targets
Developed & conducted user training as per their roles & KPI's in Sales, CRM and Marketing objectives
Enhanced core joint operations in Sales, CRM and Marketing, improving efficiency and productivity
Created Business Intelligence dashboards tailored to the individual manufacturer and managements requirements
Lead 2 key sales projects with BMW consultants - Retail Performance and Sales Funnel Management
Lead 2 key projects with Ferrari/Maserati Salesforce and Jaguar Land Rover Lynx implementation
Created a systematic group wide sales retention strategy and the result added 2 successful sales per month.
Trading private equity in financial instruments in the Futures markets, in customized Contracts for Differences in multiple asset classes including Indices, Stocks, Commodities and Forex.
Handling all customer relations for BMW, Mini, Rolls Royce, Ferrari, and Maserati brands in Bahrain.
Overview a team of 15 staff members from CRM, Call Centre, Loyalty Program, Meet & Greet reception. Research and development is the essential challenge in the role to elevate the Customer Relations Experience to an innovating standard ahead of the regional market competitors.
Achievements
Piloted & Implemented Customer Satisfaction Index and an ERP process to extract raw available data.
Tailored a CSI Radar to trigger the areas of complaints away from the customer feedback.
Work Scope
In charge of BMW Connected Drive Project implementation in Bahrain.
In charge of EM Loyalty Program Intaleq Project.
Improve Customer Satisfaction Score rating on Manufacturer ratings.
Improve Internal CRM department policies and procedures.
Take Corrective and Preventive actions against any Internal Process Defaults using ISO Procedures.
Ensure 0% customer profile errors maintained and audited on the DMS.
Reduce the customer complaints by 10% compared to previous year.
Customize DMS Data Intelligence for Sales and Aftersales.
Adhere to Consumer Protection support.
The prestigious multi-franchised dealership of BMW, Mini, Rolls Royce, Ferrari, Maserati, Jaguar, Land Rover in Bahrain for over 15 Years.
Currently indulging the experience of working over several manufacturers’ various standards through administering the businesses Dealer Management Systems for each Brand.
Ensure the DMS data security & backup procedurals.
Develop business defined reports as & when and where required.
Rectify system's errors caused from Systematic/Human Influences.
Assignation of user's permissions and data access security.
Monthly conversion of manufacturer data to meet our designated standards.
Develop & conduct user training as per their roles & KPI's.
Penetrate manufacturer system's interface integration to our DMS.
Ensure ISO 27001 policy procedure’s regarding the IT Security Standards.
Elaborate on management approach on system procedure developments.
Modify System Parameters, System Controls, and Kerridge/Autoline Utilities where required.
Conduct end user trainings and refresher’s to recap on user’s slacking.
Analyze accounts from setup & mapping to end user’s daily operations.
Organize Team Hierarchy on CRM, Showroom CRM, Vehicle Stock books Level’s.
Achievements:-
Department Point of Control.
Trained all sales team & few more how to properly use Autoline.
Trained all sales team the proper documentation prior to ownership transfers.
Created a smart In-House Finance excel that eased the procedure objective.
Trained all sales team how the In-House finance procedures documents works.
Developed the used cars processes away from a complete manual procedure.
Eliminated work duplication to a system based work structure.
Created system generated letters for Ownership transfers with regards to technicalities.
Developed proficient document formatting that suit the business needs best.
Completely redesigned all Stock, Reservations & Sales, Accessory and Work In Progress Reports.
Developed a system based procedure to ease the Trade-In Hire Purchased cars for Nissan sales.
Elevated the Autoline accounting procedure of Trade-In Hire Purchase Transactions.
Eliminated duplication of work by merging the Vehicle Appraisal & Appraisal Request forms.
Cleared a pile of bad input data which showed negative on the accounting books.
Autoline Tasks:-
Supervised the Inventory is accurately up to date with attention to crucial inputted data.
Ensured all costs are elaborated to each vehicle record like LPO, WIP Jobs and Purchase Batches.
Ensured all vehicle accessory sales are pushed to the concerned internally or externally supplied.
Ensured full payment of all vehicles & audit LPO’s requirement for financers payment.
Supervised & Maintained sales team data entry of Customers & their details.
Handled invoicing the vehicles out for all used cars sales & trade-in.
Handled all direct purchases payments & trade-in transfers of ownership in legal order.
Ensured reservations don’t pass their due date without manager’s approval.
Accounted for every receipt paid against in cash through the system before reconciliation.
Generated Sundry Purchase Order (LPO).
•Graduation Practicum Course in Spark X Automotives (Pract1) •Remedial Mathematics (MATH0) •Modular English Program 0 (MEP0) •Modular English Program 1 (MEP1) •Modular English Program 2 (MEP2) •Computer Fundementals (COMP01) •Business Communications 1 (DBI102) •Principles Of Management (DBI104) •Business Statistics (DBI201) •Business Communications 2 (DBI202) •Mathematics Of Investment (DBI101) •Intro to Word Wide Web (COMP03) •Human Behavior in Organization (DBI204) •Mathematical Analysis for Business (DBI301) •Principles of Marketing (DBI302) •Computer Graphics & Multimedia (COMP04) •Human Resources Management (ABI203) •Accounting for Business 1 (DBI103) •Introduction to Business Finance (DBI303) •MacroEconomics (DBI304) •Humanities 1 (ART & Society) (HUMA001) •Managerial Economics (ABI202) •Management Science 2 (ABI301) •Intro to E-Commerce (ABI204) •Mathematical Methods for MGT Decisions (ABI101) •Marketing Management (ABI102) •MicroEconomics (DBI203) •World History (HIST02) •Environmental Science (NSC101) •Managerial Accounting (ABI104) •Management Science 1 (ABI201) •Information System Management (ABI302) •E-Commerce Law (ABI304) •System Analysis Design (COMP11) •Database Management System for Business (COMP12) •Financial Management (ABI103) •Software Engineering (COMP20) •Strategic Management of Technology (SBI103) •Information Resource Management of Technology (COMP15) •Bahrain Bus. Environment & Cross Cultural Management (SBI101) •International Business Law (SBI102) •Business Planning & Analysis (SBI201) •Corporate Strategy & Intl Business (SBI203) •Corporate Governance & Ethics (SBI204) •Seminar in Business Planning & Analysis (SBI301) •Software Engineering Project - AlAlawi Performance (SBI302) •Project Management (SBI202)
Cambridge University, British Council, Bahrain • Associate of Science (AS), Computers, 2003 – 2006
