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Albert Ala an, TECHNICAL SUPPORT REPRESENTATIVE

Albert Ala an

TECHNICAL SUPPORT REPRESENTATIVE

TELETECH

Lieu
Qatar - Doha
Éducation
Baccalauréat, Computer Science
Expérience
10 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 4 Mois

TECHNICAL SUPPORT REPRESENTATIVE à TELETECH
  • Philippines
  • octobre 2007 à janvier 2012

HP NOTEBOOK ACCOUNT

• Provided technical support - United States and Canadian end user
• Troubleshoot hardware and preinstalled software
• Implemented excellent customer service to gain customer satisfaction
• Provided product information to customers and offer options such as product and services that customers in need

Computer Instructor/ Technician à St. Therese Educational Center of Leyte
  • Philippines
  • juin 2000 à mai 2006

• Implemented classroom management
• Delivered discussion with Computer Technology preferably hardware and software and other computer application
• Provided students’ performance record
• Maintained and troubleshoot companys’ computer, printer and internet issues

Éducation

Baccalauréat, Computer Science
  • à System Technology Institute
  • avril 2000

Specialties & Skills

Customer Service
+Endorse 0
Excellent Communication Skills English
+Endorse 0
technical troubleshooting
+Endorse 0

Langues

Anglais
Expert

Adhésions

n/a
  • n/a
  • January 2000

Formation et Diplômes

lan/wan setup, cabling and configuration, tcp ip, network security, active directory, windows serve (Formation)
Institut de formation:
Computer Networking Career and Training Center
Date de la formation:
June 2006