Albert Aquileo Baccay

• Maintain customer log sheet for cash and credit customers.
• Build and maintain strong customer relationships with decision makers and those who
influence their decision as to who supplies their concrete, building materials and pumping.
• Develop and maintain a list of target and development customers and build strong
relationships with them in order to meet new sales goals.
• Meet or exceed new and retention sales volume goals.
• Uncover and understand customer needs and set expectations correctly.
• Assist customers and Quality Control in expediting required mix design submittals.
• Project research and review concrete specifications to submit to QC for verification and
approval prior to bidding projects.
• Resolve customer issues fairly and in a timely manner.
• Assist credit department with collections.
• Follow, track and understand national and local economic trends and developments that
impact the local ready mix market.
• Be involved in trade associations, Area Chambers and State and Local meetings.

Adequate knowledge in Corrosion Protection & Wrapping Materials for Pipeline and Sewage System.

Competent knowledge in Waterproofing System Materials and Joint Sealants

Great knowledge in Aluminum Glazing Works & Fire Rated Elements

Of Limited knowledge in Industrial Building Materials, Fire Alarm Detectors, Butyl & Mastics.

● Overseeing and developing marketing campaigns.

● Conducting research and analysing data to identify and define competitors in the market.

● Devising and presenting ideas and strategies to the management.

● Use promotional activities like presentation and advertisement through mail.

● Updating databases and using a customer relationship management (CRM) system.

● Meeting potential clients for introduction & finalizing the deal.

● Submits orders referring to the price list.

● Prepare Proposals and Technical Submittals for Sealing technology and corrosion protection system as per policy and procedure.

● Establish and sustain relationships with existing and new clients / consultants for continuous growth.

● Prepare and keep records of projects and closeouts.

● Tender Sealing and coating products and associated services handled by company with maximum estimated profit.

● Participate in the development of the company.

● Advice management for advance preparations and new business opportunities.

● Attend seminars and trade shows.

● Keep record of time sheet and maintain proper invoicing of the projects.

● Visit customers for business purpose.

● Tracking invoices and contact customers for payment update.

● Conduct internal audit.

● Conducting site visit for business purpose.

● Advice management for new business opportunities.

● Prepare monthly sales reports and forecasts every month.

• Organizing sales visits.
• Demonstrating and presenting products.
• Attending trade exhibitions, conferences and meetings.
• Reviewing sales performance and maintaining accurate schedule.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outletsand other trade factors.
• Submits orders by reffering to price lists.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by monitoring marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management if needed.
• Underwrites to team efforts by achieving related results as needed.
• Present, promote and sell products/services to existing and prospective customers.
• Establish, develop and maintain positive business and customers relationships.
• Expedite the resolution of customers problems and complaints to maximize satisfaction.
• Coordinate sales effort with team members and other departments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outletsand other trade factors.
• Receives customers inquiry via phone call or walk-in.
• Work with customer to meet with their demands. Creates solution and ensures smooth sales process.
• Establish contacts and developing relationships with prospect clients or customers.
• Preparing sales presentation, monthly sales report, attending to meetings, and events to help establish high company profile.
• Build rapport with customers through friendly, engaging communications.
• Coordinate with logistics department for deliveries.
• Coordinate with Store for monthly inventory.
• Sends and receives invoices to customers.
• Work out wth customers for payment terms.
• Meeting the monthly target by upselling products to old and new customers.

• Clients point of contact for processing customer complaints.
• Resolves escalated issues and complaints.
• Receives inbound calls.
• Coordinate information to clients and associates through phone calls and emails.
• Executes company policy to clients, collects payment and transfer the payment information to accounts department in the US.

• Executes in-bound calls to clients from South America facilitating student loan.
• Handles client loan such as government and private student loan (Federal Student Loan).
• Process and extends payment grace period
• Determining account past dues, calculating interest accrual, decreasing monthly payments.
• Process payment over the phone.
• Account advisor.
• Process payment postponement such as Deferment and Forbearance.
• Act as company gatekeeper.
• Handles credit reporting following the credit reporting act in US.
• Determining AMERICORPS accounts and transferring to US Associates.
• Determining accounts that are consolidated, and accounts to be consolidated to lower the monthly payment.

• Reach out to customers and verify account information through the use of telecommunication devics.
• Greet coustomers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment and other pertinent information such as addresses and phone.
• Act as company gatekeeper.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volume.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Handle changes in policies and/or renewals.
• Resolve customer complaints via phone, email, mail, or social media.