Vice President - Head of Private Banking Operations, Client On-boarding & Client Servicing
First Abu Dhabi Bank
Total years of experience :26 years, 6 Months
• Responsible for Investment Operations, Bancassurance Operations, Client On-boarding and Client Servicing for Private Banking unit for FAB.
• Devise and implement strategic business plan for process efficiency and cost management.
• Preparation of operational procedures for new projects or changes due to new business requirements.
• Ensuring adherence to all project requirements, timeliness and provide feedback to the management on business impacts and process.
Achievements
• Awarded Most Valuable Employee, Top Performer during FGB-NBAD Integration process, etc.
• Designed and implemented end-to-end workflow system for PB Client Servicing.
• Initiated and successfully launched various internal process management applications for efficiently managing queries, trades and other business impact areas.
• Successfully implemented two Six-Sigma project enhancing business efficiency.
Managing a multicultural 35+ member team of different nationalities handling PB operational activities for UAE, Switzerland and Singapore Private Banking business.
Product Manager / Wealth Management (From June 2007 to July 2013)
Key Job Responsibilities
• Define, develop and refine Business Process Flows, Policy Documents, BRDs and SOPs. Analyze new investment concepts, market developments, trainings, inductions, process controls, etc.
Key achievements
• Founder Team Member for FGB Wealth Management.
• Independently developed a Systematic Investment in-house product for regular periodic investments.
• Implemented a three tier Investment Development Certification Program.
Key Job Responsibilities
• Providing financial products viz. Mutual Funds, Hedge Funds, FoHF, Structured Notes, etc. for the selective UHNWI’s, Bankers, Corporates and Pension Funds in the Sultanate of Oman.
Key Achievements
• Single-handedly managed the Sales and Products function. Also involved in setting up the Asset Management unit for the company. Diversed the investment business for the group by registering the firm with the Indian Asset Management companies, thereby setting up additional source of Income.
From Nov-2000 till January 2006, as under:
Title : Sr. Manager : Client Services - Bombay (Head Office)
Period : July 2005 till January 2006
Job responsibilities :
•In-Charge of the Client Services dept. for all India branch Co-ordination, Investor servicing and Grievances handling, R&T Interface and Back-end Transactions Processing.
•Identify areas of risk and review relevant statutes, laws and practices that need to be adhered to for assigned processes or functions. Draft audit plans to test internal controls and compliance with applicable requirements, conduct and document testing performed. Identify areas of non-compliance with laid down company policies, procedures & other statutory laws and recommend means to address the deficiencies noted. Perform special reviews and analyze findings of the same. Ensure effective reporting, communication and follow-up on various audit findings and recommendations.
•Provide market experience and product support in definition of strategic capabilities including technology, operations and service solutions to support the core objectives of the business.
Title : Branch Head - New Delhi
Period : July 2001 to Sept’ 2002
Job responsibilities :
Independently Handling the Entire Northern India region viz. Institutional and Retails Sales & Managing a Team of 3 people.
Title : Marketing Manager - Bombay (Head Office)
Period : Nov’ 2000 to June 2001 and Oct’ 2002 to Sept’ 2003
Job responsibilities :
Reporting to the All-India Head - Marketing. Areas of activity included Product Designing, Conducting and organizing Training programmes for Employees and Distributors, Maintaining tie-ups with National level distributors and Banking channels, Managing the sales and marketing MIS, Brand Building and Business Planning & Implementation.
Manage and develop the zonal business, provide infrastructural support to regions and branches.
Accomplish sales targets by selling a volume of quality business commensurate with assigned standards, optimizing the sales of new business by identifying new prospects and leveraging existing business.
Establish and maintain regular contact with key customers and intermediaries.
Successfully accomplishing all mobilization targets throughout.
Involved in the Mutual Fund Accounting group for the three Funds of IL&FS Mutual Fund viz. IL&FS Growth & Value Fund
IL&FS Bond Fund
IL&FS e COM Fund
Job Profile included the following :
·Treasury--
·Handling the total back office function for Call Money and Other Money Market Instruments.
·Handling the total System in regards placement and withdrawals of Call and Govt. Securities and Inter Bank transfers and Coordinating with the Third party, Counter Party for the same.
·Corporate Benefits -
·Reporting on the Corporate Benefits declared at the Stock Exchanges and updating the System with the same.
·Settlements -
·Taking care of the Settlements of the trades on the respective Stock Exchanges and passing the Necessary entries in the system for the same.
·Broker Interface -
·Acting as the total Broker interface with the brokers for all matter including Empanelment, Contracts, etc.
·Registrar Interface -
·Acting as the interface with the Registrars - Karvy Consultants Ltd., Hyderabad
·Reconciliation of the Bond Fund DTR V/s UCR on a day-to-day basis
·Contracts -
·Receiving the contracts and entering the same in the System
·Generating Reports from the system for the same.
The above schedules are updated under the software, MFUND, developed by a Bangalore based software company ‘Datacons (P) Ltd.’
üHandled the Fund’s Accounting and the Back Office Activities of THE INDIA GROWTH FUND Inc (listed and traded on the New York Stock Exchange) launched by UNIT TRUST OF INDIA in the year 1986.
üThis position entailed Calculation of NET ASSET VALUE of the offshore fund on a weekly basis.
üThe calculation requires computation of schedules viz. Sundry Debtors, Dividend Receivables, Money at Short Notice with Various Banks (Call Money), and Equities - Debentures held by the Fund as at NAV Day in Physical and Dematerialized Form at Cost and at Market Value. Schedules of Liabilities such as Sundry Creditors, Withholding Tax Deducted at Source etc.
üThe above schedules are updated under a software, MFUND, developed by a Bangalore based software company ‘Datacons (P) Ltd.’. Working in the development team of UTI - IASL for the said software.
üLiasioning with the Global Custodian \[At New York\], Banks \[Viz. Citibank\] and the Brokers, and other such services and Interaction with the Auditors for Audit, Etc.
·Completed Post Graduation in Business Management {MBA}, Two years Full Time Course from Chetana's R.K.Institute of Mgmt. & Research. , Bandra, Bombay, Specializing in FINANCE. Passed with 66 % marks in 1997.
·Completed Graduation in Commerce Stream from Bhavan's College, Andheri, Bombay University. Passed with 63 % marks in 1995, With Operation Research and Computer systems being the optional subjects.