Customer Sales Representative
Al Futtaim Auto Center - Toyota and Lexus Service
مجموع سنوات الخبرة :12 years, 11 أشهر
Meet and greet the customer as per the company standards & advises customer on necessary
repairs and maintenance to formulate the best service plan for their budget and needs.
• Interacting with customers and understanding their requirements.
• Provides cost estimate of scratches and dents vehicle body to customers & answer question
posed by customers
• Explain terms & conditions of Estimate/Repair to customer.
• Coordinating with the Service Advisors to prepare job card order & after approval assigns
technician to perform vehicle body repair for specific damage type
• Maintain the discipline of the service establishment, safe and clean reception area through
strict adherence of company rules, regulations and procedures
• Doing the follow-up for the status of the vehicle
• Making daily sales/calendar reports for all repaired vehicles
• Perform other tasks assigned by immediate superior or manager, if necessary
• Comply with the company Quality Management System and participate with organization’s
improvement activities
Answers all the telephone calls and provide all the information’s needed by clients/suppliers.
• In-charge in processing of documents in JAFZA using Dubai Trade Portal
• Arranging shipping of documents (Dubai Chamber)
• Responsible for preparing Invoices and Packing List
• Coordinates with clients and suppliers through email
• Arranging all the requirements for Visa processing and medical insurance of the Managing
director during business trips to different countries
• Responsible for processing of Lease/License of the company
• Review the contracts which was given by suppliers or client
• Coordinating with the bank relationship manager regarding bank issues
• Prepares the company profile and update it if required
Sort or classify employee’s information including passports and visa etc., according to
guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical
order.
• Assessment of curriculum vitae based on their relevance to the position and overall
qualifications of each applicant.
• Evaluates employee orientation, development, and training logistics and recordkeeping.
• Record all training completed by employees in the
In-charge in ensuring proper traffic/hand-over of company mails.
• Maintains a neat and organized reception area.
• Performs all reception area duties such as receiving incoming calls, accepting deliveries, and
greeting visitors.
• Maintains records for corporate charge account.
• Assists team members with travel and hotel arrangements and ensures corporate rates are
obtained.
• Prepares everyday Media Coverage and filing all news by using Microsoft Power point
presentation.
• Everyday scanning of newspapers and magazines.
• Sorting and maintaining updated newspapers and magazines.
• In-charge of binding of all Media Coverage and minute taking duties
Receive and greet visitors coming to the company and attend to all queries.
• Maintain financial files and records, storage and security of documents.
• Supervise the inspection of all supplies, services & equipment purchased to insure
conformance with specifications.
• Prepare & manage Invoices, Payment Requests, Cost Sheets, Product Quotations, Purchase
Orders, Order Forms, Delivery Notes, Spread sheets by email, personal handling & fax.
• Supervise customer services and respond to customer inquiries
• Manage the repair and maintenance of computer and office equipment, maintain staffs’
insurance coverage’s and issue permits and licenses
• Booking of management flights for business and personal purposes
• Assist with preparation of the budget and establish and maintain supplier accounts.
• Oversees facilities, technology, and materials utilized in the department, coordinating with
appropriate services.
• Works with management and others to develop and implement operating policies and
procedures.
I hereby certify that the above statement is true and correct.
ALBERT ERICKA YAP MANAOG
TRAININGS
Welcoming Customers
(Umm Ramoul, Dubai, UAE - 2015)
Basic SAP “System Application
Products”
Umm Ramoul, Dubai, UAE - 2015)
ISO QMS (2015)
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