Customer Service Representative
LinkGlobal Logistics International FZE
Total years of experience :10 years, 2 Months
1) Receiving, reviewing, and processing import/export documentation for an assigned base of accounts.
2) Provide shipment quotes for customers and set up shipments as required by customers.
3) Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay.
4) Prepare accurate monthly reports for upper management.
5) Directs and coordinates local supply chain functions through strategy, resource optimization, profitability maximization, and KPIs resulting in the maximization of customer satisfaction.
6) Works with warehouse and logistics departments to determine and set up material deliveries.
7) Tracking shipments through the ISC system to make sure material is arrive on time on the warehouse.
8) Developed inventory system including daily and tracking of deliveries to maintain day-to-day activities recorded efficiently.
9) Provide monthly reports and develop dashboard presentations to help management understand the logistics perspective.
10) Consolidate and reconcile monthly sales & collection of the airlines.
11) Provide and generate monthly sales data of the logistics department through Awery system.
1) Monitored multiple databases to keep track of all company inventory.
2) Collect, validate, and analyze quantitative and qualitative data from multiple sources.
3) Manage all data to provide exact and accurate daily/weekly/monthly report. SUMMARY
4) Preparing Management Information reports as well as providing any ad hoc reports requested by Directors and managers.
5) Developed Excel dashboards report containing monthly sales metric to upper management.
6) Developed Excel macro reporting templates to reconcile sales & collections from the sales executives to ensure that closing balances are on point.
7) Assist in the timely closing of monthly account by ensuring sales & collection reports from sales executives are accurate and data is up to date.
8) Help design, document and maintain system processes.
9) Transferring and Adjusting product quantity thru Sage ERP system.
1) Monitored email for upcoming promotions, location transfer or price changes.
2) Checked prices of items manually and systematically.
3) Ensured incoming emails are replied to in a prompt fashion and with pertinent information.
4) Consolidated inventory report from ERP System and generated to Location Transfer Inventory report.
5) Coordinate sales team by filling important documents and communicating relevant information.
6) Assisting customer needs with excellent service.
7) Respond to complaints from customers and give after-sales support when requested.
1) Proficiently administer all clerical duties such as typing, filing, etc.
2) Support the project manager with material quotation and preparation of bidding documents.
3) Dealing with incoming e-mails and fax often corresponds on behalf of the manager.
4) Control incoming and outgoing documentation process and maintaining files and project reports.
5) Maintain computer database of all filed documents.
6) Assist project manager and superintendent to secure and organize all project close-out documents.
7) Checking and inspecting the material deliveries from the suppliers.
8) Maintain computer database of all filed documents.
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