Customer service and Telesales Executive II
Convergys
مجموع سنوات الخبرة :2 years, 2 أشهر
Worked as Sales executive for the AT&T, American telecom and telecommunications.
Placing order for the new customers and existing customers.
Explaining about the new products and new promotional offers.
Introducing of IPTV, HSIPA, Home phone, wirless, Home security and other entertainments.
Explaining the monthly bills and other charges with taxes and surcharges.
Solving the technical issues with basic trouble shooting steps.
Documentation and scheduling the technician visit.
Convincing the customer for the new offers by building good rapport.
Make sure that the issue gets resolved on the same call itself.
Educating about the online portal and mobile applications.
Ordering the video on demand shows.
Making the payment on the customers behalf.
Restoring the services on the same call itself.
Helps them to move the services from one location to another location.
Placing the accounts on vacation hold.
Selling of new packages and new products in wireless (mobile's).
Helps them to compare with another service provider.
Go for the extra miles and make sure the customer is happy.
Worked for CITI BANK US North america.
Assisting the customers with banking needs.
Account opening both savings and checking, closing, freezing.
Blocking of Debit and Credit cards.
Sales of Credit cards and Personal loans.
Activating of cards and account.
Educating the customers about the Internet and mobile banking.
Helps them to transfer the funds internationally and domestically.
Prevents the accounts from fraudulent activities.
Making the proper notations on the account on CRM.
Checking the eligibility of customers and running the credit check.
Solving the basic issues with troubleshooting methods.
Answering the customers query's with the better customer service experience.
Ordering of check books, W8, W9 BEN forms, statements and other legal documents.
Make sure the customer will not contact us for the same issue again.
Providing better understanding about the banking products.
Assisting them with the fees by explaining about the valid charges and waiving the fees with the approval of supervisor.
Clear documentation and placing investigations in the accounts if needed.
Plan, schedule and manage complex phases of the engineering projects through completion. Strong understanding of mechanical design, physics, micro fabrication, CAD and data analysis. Highly skilled team player that works well with diverse groups, internal teams and external contractors. Analyze project processes and techniques to identify new approaches to problems or areas of weakness. Determine design requirements and identify suitability of materials. Optimize products based on statistical control and failure analysis. Create statistical methods, tools and techniques for monitoring production and engineering processes. Investigate usage of alternative materials, new machinery, advanced equipment and engineering tools. Develop specifications for recurring product designs and oversee standards compliance with finished products.