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خالد الشمالي, retail sales representative

خالد الشمالي

retail sales representative·SuperDokan

لبنان

دبلوم, Cartography And Surveying Engineering

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 0 أشهر

retail sales representative

مارس 2024 - حتى الآن

SuperDokan

البقاع، لبنان

مارس 2024 - حتى الآن

Drove revenue growth in a high-volume retail environment managing floor sales, key account relationships, and POS operations across multiple branches.
Key achievements:
• Grew individual sales by 12% in 8 months through consultative upselling and customer purchase pattern analysis
• Hit 100%+ of monthly sales targets for 6 consecutive months
• Managed and retained 40+ key customer accounts with zero churn during tenure
• Reduced complaint resolution time by 30% by introducing an escalation and callback system adopted team-wide
• Maintained near-zero stock discrepancies through daily reconciliation and warehouse coordination
Skills used: Consultative selling · Key account management · CRM systems · Objection handling · Customer retention · Upselling & cross-selling · POS operations · Team collaboration
Open to relocation to UAE — visa sponsorship required.
مجال الشركة:
البيع بالتجزئة وبالجملة

Sales Associate

مارس 2024 - حتى الآن

SuperDokan

البقاع، لبنان

مارس 2024 - حتى الآن

• Drove a 12% uplift in individual sales performance by applying targeted upselling and cross
selling techniques, identifying customer needs through active listening and matching them
with appropriate product solutions.
• Built and maintained strong relationships with repeat customers, improving retention rates
and encouraging brand loyalty through personalised, consultative service.
• Resolved customer complaints and concerns with professionalism and empathy, sustaining
high satisfaction levels within a fast-paced, high-volume retail environment.
• Processed high volumes of daily POS transactions with accuracy and maintained cash
handling integrity, minimising discrepancies across all shifts.
• Supported inventory management, stock replenishment, and merchandising activities,
ensuring optimal shelf availability and a well-presented retail floor at all times.
مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المبيعات

sales representative

يونيو 2023 - مارس 2024

Daher Foods

البقاع، لبنان

يونيو 2023 - مارس 2024

Managed FMCG sales and distribution across a 60+ retail account territory covering Bekaa and North Lebanon, operating independently on a structured weekly route-to-market plan.
Key achievements:
• Opened 15 new retail outlets in Q1 by identifying distribution gaps through shelf audits and competitor analysis
• Increased average basket size by 18% per account through cross-sell bundles and promotional placement negotiations with store managers
• Maintained 98% order accuracy across all accounts using CRM — reducing billing disputes to near zero
• Grew product visibility across 30+ outlets through planogram-aligned merchandising that directly improved sell-through rates
• Achieved all assigned revenue targets through consultative selling and consistent client relationship management
Skills used: Route-to-market execution · Territory management · FMCG distribution · Key account management · Merchandising & planogram · CRM systems · Negotiation · Cash collection & invoicing
مجال الشركة:
السلع الاستهلاكية سريعة التداول

FMCG Sales Representative

يونيو 2023 - مارس 2024

Daher Foods

زحلة، لبنان

يونيو 2023 - مارس 2024

• Managed an FMCG sales territory, servicing retail clients through regular route visits, order
taking, and product distribution to drive consistent sell-through performance.
• Built productive relationships with retail partners, growing account loyalty and securing
consistent reorder volumes across the territory through regular in-person engagement.
• Achieved monthly sales targets through consultative selling, identifying retail client needs and
aligning the product range to maximise shelf performance.
• Managed end-to-end invoicing, daily cash collection, and financial reconciliation, ensuring
accurate and timely reporting with zero discrepancy tolerance.
• Negotiated product placement and shelf positioning with store managers to ensure maximum
brand visibility, availability, and competitive shelf presence.
مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المبيعات

التعليم

Bekaa Technical And Vocational Institute

سبتمبر 2025

سبتمبر 2025

دبلوم، Cartography And Surveying Engineering

لبنان

Diploma in Surveying Engineering — trained in technical data analysis, measurement systems, and structured problem-solving. Transitioned into sales leveraging analytical and client-coordination skills developed during studies.

Bekaa Technical and Vocational Institute

أغسطس 2024

أغسطس 2024

بكالوريوس، Surveying Engineering

لبنان

Skills

Business Development
Expert
Business Development
Expert
Retail
Expert
Retail
Expert
Sales Management
Expert
Sales Management
Expert
FMCG
Expert
FMCG
Expert
Territory Planning
Expert
Territory Planning
Expert
Key Account Management
Expert
Key Account Management
Expert
Upselling
Expert
Upselling
Expert
Complaint Management
Expert
Complaint Management
Expert
After Sales Support
Expert
After Sales Support
Expert
Sales Targets
Expert
Sales Targets
Expert
Consulting
Expert
Consulting
Expert
Lead Generation
Expert
Lead Generation
Expert
Cross Selling
Expert
Cross Selling
Expert
CRM software
Expert
CRM software
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Account Management
Expert
Account Management
Expert
Client Acquisition
Expert
Client Acquisition
Expert
Customer Retention
Expert
Customer Retention
Expert
Reporting
Expert
Reporting
Expert
Objection Handling
Expert
Objection Handling
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Merchandising
Expert
Merchandising
Expert
Negotiation
Expert
Negotiation
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
POS
Expert
POS
Expert
Salesforce.com
Expert
Salesforce.com
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Inventory Management
Expert
Inventory Management
Expert
Artificial Intelligence
Expert
Artificial Intelligence
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
RETAIL SALES
Intermediate
RETAIL SALES
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
SALES TERRITORY MANAGEMENT
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Teamwork
Expert
Teamwork
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
UAE AI Certification
Careers In Hospitality — Professional Development Certificate
1 Million Prompters
Technical License (Equivalent to Bachelor's Degree)
Careers In Hospitality
IHG Hotels And Resorts
Jun 2026
عرض الشهادات
1 Million Prompters
Dubai Centre for Artificial Intelligen
Jun 2026

الهوايات والاهتمامات

Sales and Business

Completed the One Million Prompters Program by Dubai's Centre for Artificial Intelligence (DCAI, 2026). Consistently achieved 100%+ of sales targets across two consecutive roles in FMCG and retail. Grew individual sales revenue by 12% within 8 months at SuperDokan.