Service Delivery - Server Team
Gulf Air
Total years of experience :25 years, 1 Months
With the Market Situation in Bahrain I had an offer in Gulf Air in order to get a carrier shift and get into the more complex systems - one of the most complex systems in Bahrain - and I joined in a very critical time with all the projects were just started and there is shortage in staff which give me a good chance to take the lead in many of the projects and below are the list of projects carried away in less than 6 months’ time:
- Exchange Server 2010 enhancement & upgrade
- Service Pack Deployment & Patch Management solution
- eMail Spam - redesign, plan and implementation
- Frequent Flyer Software upgrade and configuration
- Two Major Operation systems upgrade (eHRM and aviation system)
- DR site implementation, testing and go-live
- VMWARE upgrade - still in progress
- Main Data center update (change of servers, enclosures and design)
- Secure Wireless and laptops encryption
- Backup Solution upgrade - still in progress
- SCCM, Certificate Authority, Citrix, Blackberry, email Signature, CA Support Desk & LANDESK
Been part of the server team in Gulf Air give me access to all serves (Windows/Unix/Linux/Mac) and provided me a good understanding of the It environment that Gulf Air have it also refreshed my knowledge of the available technologies already applied and in place with a good horizon for upgrade/update.
GBCORP - Diyafa Holding Co.
Head of IT and Administration
It was a new challenge for me, the management saw that I will be a key player & a key element in their new subsidiary company Diyafa, which is mainly Focused on the Services & Hospitality with their current Business Center operational - Global Executive Offices - and the upcoming New Business Center - Fist Point Executive offices - which was lunch on May because of the IT systems been in place & operational for the customers.
Main projects carried out in the business centers:
- Create the whole IT environment, network, communication - IP & Internet - plus provide monitoring for both usage & billing
- Video conferencing & teleconferencing
- email Configurations, Setup & full deployment
- Microwave installation & maintenance with minimum downtime.
- Access Control systems - rooms/ floors/ security devices/ locks / other secuirty aspects.
Also in addition, it was the Hospitality sector with Fine dining restaurants from IT - HR system, POS system, complete networking & communications. In addition to new aspects of Administration work
Global Banking Corporation (GBCORP),
IT Services Manager,
Since starting this job with GBCORP, they were in preparation to shift their current location to GBCORP main tower at the Bahrain financial harbor in which my job was to do the following tasks:
1- Look after all tasks for the shift (either IT/ Operations/ Security/ property/ and Corporate communications)
2- Plan the infrastructure move from Temporary provided servers to Main server room at GBCORP Tower
4- Plan the Server room requirement (Cooling- Both A/C and Chilled Water-, fire safety, access controller’s, UPS, flooring, other Audit requirements)
5- Initial testing for Fax Server (GFI, CAPRISE, others)
6- VMware installation & Support (For the New Environment - production/testing/Development & DR)
7- Created the Local DR & International DR plans
Deal with all support related problem/installation
Manage the Help Desk team, control the whole assets & inventory
Help Evaluate new products and services provided by third parties.
Help deploy & implement new systems
Plan for mass deployment & allocate recourses
Manage the backup & restore operations
Installation of Servers installations (Windows & Novell)
Very keen in User awareness programs to help increase the user be more aware & better informed on Technology to help them enhance their work
Supported Debold ATM's (Installation, Configuration, troubleshooting & Maintenance)
Set Objectives for the Teams or support employees set their objectives & accomplish them within or before the time frame set.
Manage the overall IT recourses & get the best out of them keeping Cost reduction as a priority
Help the support staff gain more knowledge & stay ahead with technology trends by providing them suitable training courses & help them develop their our Self-knowledge.
Signature & Branch Automation (Installation /Configuration & Support)
Helped Establish SLA between IT & the Bank department as part of the Help Desk responsibilities & IT Operations as a service provider.
Helped Establish the Monthly reports related to the level of service & the Help Desk section capacity analysis.
Helped in automating an paperless office & paper less document transfer
ITIL process Implementation, Documentation & support
BSc Business Information Systems University of Bahrain.
National Diploma in Computer Studies