Sales Associate cum Stock Controller
AL MANNAI HOSPITALITY
Total des années d'expérience :8 years, 4 Mois
• Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
• Enter purchase details (vendors information, invoices and pricing) into internal databases
• Place orders to replenish merchandise as needed
• Track shipments and address any delays
• Oversee storage of products, particularly of fragile items
• Evaluate suppliers’ offers and negotiate profitable deals
• Coordinate regular inventory audits
• Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)
• Keep updated inventory records (including daily shipments)
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Present and demonstrate and sell the products through features, advantage and benefits of the merchandise.
• Ensure merchandise is displayed to the highest international standards and aids in the selling process
• Responsible for the cash variances at the end of the shift
• Sales Achievement
• Achieve the sales target by using advanced sales techniques and product knowledge
• Focus on selling and up selling.
• Guest Experience
• Build and maintain guest experience standards in order to build strong loyalty
• Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
• Merchandising
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
• Implement all merchandising as per the brand’s visual merchandising guidelines
• Cleaning, prepare stock in hand, participate in inventories.
Ensure high levels of customer satisfaction through excellent sales service
•Assess customers needs and provide assistance and information on product features
•Welcome customers to the store and answer their queries
•Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
•“Go the extra mile” to drive sales
•Maintain in-stock and presentable condition assigned areas
•Actively seek out customers in store
•Remain knowledgeable on products offered and discuss available options
•Process POS (point of sale) purchases
•Handle returns of merchandise
•Team up with co-workers to ensure proper customer service
•Build productive trust relationships with customers
•Comply with inventory control procedures
•Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
•Manage retail staff, including cashiers and people working on the floor.
•Determine daily coupons.
•Ensure pricing is correct.
•Work on store displays.
•Attend trade shows to identify new products and services.
•Coach, counsel, recruit, train, and discipline employees.
•Evaluate on-the-job performance.
•Identify current and future trends that appeal to consumers.
•Ensure merchandise is clean and ready to be displayed.
•Keep up with fluctuating supply and demand.
•Ensure promotions are accurate and merchandised to the company’s standards.
•Utilize information technology to record sales figures, for data analysis and forward planning.
•Ensure standards for quality, customer service and health and safety are met.
•Monitor local competitors.
•Ensure hours of operation are in compliance with local laws.
•Maintain store's cleanliness and health and safety measures.
•Help retail sales staff achieve sales targets.
•Manage different departments within the store.
•Handle customer questions, complaints, and issues.