Customer Service Officer
Meraas
مجموع سنوات الخبرة :6 years, 2 أشهر
✅Greeted customers politely and in a friendly manner and offer assistance.
✅Answered customer questions face to face and over the phone about the prices and procedure of rental packages, products, services, facilities, and activities.
✅Provided information about directions, locations and general inquiries about The Beach as the top tourist destination in Dubai.
✅Presented translation of different languages to other customers to provide full assistance & meet their needs.
✅Cross-sell, upsell products and inform customers about special offers, promotions, and discounts.
✅Received payment by cash, debit cards, credit cards, vouchers, and mobile phone.
✅Delivered excellent and personalized customer service to achieve customer satisfaction, commendation, and recommendation.
✅Resolved customer complaints by asking probing questions, analyzing the cause of the issue, offering and explaining the best solution.
✅Collected and recorded customer comments and shares that with the manager, supervisors and team members.
✅Anticipated and ask the customers if they require any assistance with anything during their stay at the facility.
✅Acknowledged and understood customer situation/concern by expressing empathy, positive and professional attitude to develop customer trust.
✅Took the extra mile to showed value to the customers in order to receive a positive impression of the service’s quality and brand’s image.
✅Ensured the workstation and product presentation area are clean and well-organized.
✅Suggested proposals to increase sales, process, and strategy to improve the standards and efficiency of service.
✅Thanked the customer; provide personalized farewell and invitation to return.
✅Took phone calls from U.S based customers regarding their Amazon.com account;
✅Contacted couriers to locate the shipments and for redelivery;
✅Processed missing and lost packages and redelivery to the customers;
✅Resolved customers' service or billing complaints refunding money and adjusting bills;
✅Referred unresolved customer's concern to designated departments for further assistance.
✅Received phone calls from USA based customers;
✅Verified customers’ account details (AT&T Postpaid)’
✅Identified customers’ needs, clarified information;
✅Researched every issue and provided solutions;
✅Updated existing customer information;
✅Transferred calls to appropriate department;
✅Documented all call information and followed up customer calls when necessary.
✅Received telephone inquiries from customers;
✅Assisted other staff with their inquiries and requests;
✅Maintained office filing & storage systems;
✅Updated client contact details;
✅Other tasks include research, typing, correspondence, printing, photocopy & facsimile.
The Bachelor of Arts in English (AB English) is a four-year degree program in the Philippines that will teach you about the structure; development; theories; and applications of languages, and how to use your knowledge of them to write and speak effectively, especially in English.