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تم إلغاء حظر المستخدم بنجاح
ألدرين Pasion, Head of Technical Support

ألدرين Pasion

Head of Technical Support ·Chimera Solutions

قطر

بكالوريوس, B.S. in Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 10 أشهر

Head of Technical Support

مارس 2012 - حتى الآن

Chimera Solutions

الدوحة، قطر هجين

مارس 2012 - حتى الآن

Head of Technical Support February 2022 - Present
Technical Consultant November 2015 - February 2022
Technical Support Coordinator March 2012 - November 2015

• Supervises the Technical Support Department on all aspects of operations.
• Manages both working and after-hours schedules of the technical support department.
• Supervises the optimal use of RMM and support ticketing platform.
• Works in line with Head of Implementation on the successful implementations of POS (Point of Sales) systems.
• Leads the providing of effective technical support for over 1000 clients all over Qatar as well as some GCC countries like UAE, Kuwait, etc. - from phone calls and remote assistance to site visits.
• Performs hardware set-up, software installations, trainings, and orientations on all aspects of the system based on client requirements until go-live date and performs on-site monitoring on its first days of live operations.
• Supervised and contributed to the massive deployment of POS systems during FIFA World Cup Qatar 2022 including all retail stores on all stadiums, Lusail Winter Wonderland, Lusail Boulevard, and many key commercial locations.
• Contributed to the commissioning Zebra devices on medical institutes like Sidra Medical and The View Hospital for its laboratory and clinic use.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

MIS Specialist

ديسمبر 2010 - أبريل 2011

The Coffee Bean & Tea Leaf Philippines, Incorporated

Quezon City، الفلبين

ديسمبر 2010 - أبريل 2011

• Maintains all IT equipment on stores under assigned area which includes:
o POS (Point of Sales) systems
o Sound systems
o Back-office PC terminal
• In-charge of coordinating POS-related issues to POS providers.
• Conducts scheduled preventive maintenance for assigned stores and areas.
• Establishes connection of POS systems to Mall Administration servers.
• Serves as standby IT personnel on Head Office for when not on field.
• Tasked on the installation, setup, and initial configuration of IT devices such as desktops, laptops, mobile phones, etc. for issuance to new employees.

مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
تكنولوجيا المعلومات

System Engineer

أكتوبر 2009 - ديسمبر 2010

JIMAC Incorporated

Quezon City، الفلبين

أكتوبر 2009 - ديسمبر 2010

• Part of implementation team of POS (Point of Sales) systems.
• Performs hardware set-up and software installations based on client needs.
• Conducts thorough training and orientation to client regarding all aspects of the system.
• Provides efficient and impressive support services - from phone calls to site visits.
• Establishes connection of clients’ systems to Mall Administration servers.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

AMA Computer College

أبريل 2009

أبريل 2009

بكالوريوس، B.S. in Computer Science

الفلبين

Skills

Driving
Expert
Driving
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Staff Training
Expert
Staff Training
Expert
Customer Service
Expert
Customer Service
Expert
Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
Technical Support
Expert
End User Training
Expert
End User Training
Expert
Communication
Expert
Communication
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Installation
Expert
Installation
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Desktop Support
Expert
Desktop Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Installations
Expert
Installations
Expert
Printers
Expert
Printers
Expert
Science
Expert
Science
Expert
Operation
Expert
Operation
Expert
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER TERMINALS
Intermediate
COMPUTER TERMINALS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

اللغات

الانجليزية
متمرّس
الفيلبينية
اللغة الأم
العربية
مبتدئ

التدريب و الشهادات

الشهادات
Qatar
Technical Support Fundamentals
Google
Jun 2023
Microsoft 365 Fundamentals
Microsoft
Jul 2023
Zebra - DNA Overview
Mar 2023