Aleem Naseem

• Identify and select suppliers for raw materials, components, and parts
• Negotiate prices, contracts, and delivery terms
• Ensure cost-effective purchasing without compromising quality
• Plan how much material is needed based on production forecasts
• Maintain optimal inventory levels (avoid shortages or excess stock)

management

Receive ticket, hotel and transport requests through email or physical documents, verify their accuracy and completeness and provide with higher services with all products including Rent a car, Visa cruise etc
Forward flight recommendations with the different prices, timings, etc. to the customer to help with the right tools to make the decision
Conveying baggage and luggage information to customers
Advise customers on travel insurance, visas, vaccinations, etc. related to the holiday package to ensure a positive experience
Confirm tickets and hotels & transportation upon confirmation of the desired parameters and attempt to cross-sell or up-sell with additional Leisure products if applicable
Collect all the required documents / information for processing the requests such as visa, IDL, etc.

• Confirm ticket, hotel and transportation requests after receiving the
documents
• Assisting passengers in the check-in process as well as providing the baggage
and luggage information Advise customers on travel insurance, visas,
vaccinations etc.
• Provide the highest level of service to sell all products like Airline tickets,
Hotels, Travel Insurance, Visa assistance, Rent A Car, Cruise, etc
• Services and to assist VIP customers with managing their travel plans
• Actively involved in brainstorming and providing recommendations on the
improvement of the service provided, thereby increasing revenue and
ensuring ATG success as a market leading IATA Travel Agency
• Deputize for the Customer Sales and Service Team Leader in their absence and
provide help and support to junior team members and assist in coaching and
development activities.
• Achieve monthly sales revenue target
• Handled VIP, Royal family, Government implant and direct customers as well
• Take care of emergency cases and solve them on a priority basis.

Ensured the highest standard of customer service is provided to customers, provide them with details on tariff fares and actively issue tickets and sell related products
Actively enhance company revenue earnings by providing options to customer on all products and services such as ATG membership, stopovers, hotel bookings and upgraded fares
Actively involved in suggesting new ideas, providing recommendations on the improvement of the services, thereby increasing revenue and ensuring ATG success as a market leading organization
Deputize for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities
Achieve monthly sales revenue targets
Handled direct customers, VIP, Royal family and Govt.implant as well
Maintain 100% quality level for each customer engagement.
Take care of emergency cases and solve them on priority basis

Create new or revise existing methods by analyzing operating practices and procedures
Assigns, reviews, tracks, and prepares correspondence assignments
Coordinates legislative work and maintain various databases
•Reserve tickets, Hotels and transportation for the CEO and for other staff when they required
Understands and translates administrative and operating procedures and policies
Reads and responds to correspondence. Plans meetings and/or conferences and travel
Reports directly to

Arrangement of events (meetings, trainings, sessions, trade events etc.)
•Ensure time to time maintenance issues of RSO office on timely basis to maintain good working environment.
•Control of Region Office Expenses
•Strong liaison & coordination with fleet department for Fleet management on day to day activities such as sales vehicles replacement, approvals, repairs, parts, deals with vendor, invoicing and bills reimbursement as well
•Compile data and keep it in soft & hard copies records for all data on monthly basis and post/parked in the system with great accuracy
•Relationship within organization & with external clients and resolving customer’s quarries
•Supporting role in conducting internal audit
•Actively managing preparation of yearly, monthly Regional forecast & Monthly targets, split in areas, town and brand wise
•Maintained and compiles records of all business transactions, including sales orders, purchase orders, accounts receivable/payable, inventory and distributors claims
•To coordinate, support and seek advice regarding all Security related matters from Security Coordination Manager and ensure proper Guarding Services of their respective location pertaining to attendance, discipline and conduct of Guards
•Maintain the Sales Office and Warehouse

• Management of sales and distribution in my area
• Improved coverage of companys products by efficient routing and training of
sales force
• Management of promotional budgets for general trade and priority accounts
• Have taken care of three successful display drives and merchandizing
activities with creative mechanics in whole city
• Planned and executed a successful sales promotion activity and launched of
new SKU in the area
• Have successfully managed four price increases during 2013-14
• Developed a team of Self-motivated professionals who are specialists in
execution, aware of brand visibility and polished enough to deliver 100% daily
objective with zero return.