Senior manager - operation
VFS GLOBAL PTE LTD
Total years of experience :15 years, 7 Months
• Ensure smooth functioning of the business unit & undertake direct responsibility for the units profitability.
• Achieve revenue targets (EBITA) of the unit set by the company
• Maintain high level of staff productivity and efficiency. Facilitate and encourages team to share “Spark ideas” and, encourages sharing of best practices.
• Ensure necessary product and process training is provided to all staff on a regular basis through coaching and development programs.
• Manage security (physical and Information) at the visa application centre and also ensure the effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to corporate security policy.
• Work with Value Added Service team to create new channels of revenue generation.
• Scout for new business development opportunities and assist the regional business development heads in bidding and acquisition process.
• Responsible for satisfactory Index: score from diplomatic mission, customers and Employees.
• Develop and manage relationship with diplomatic missions \[Embassies / Consulates\]
• Detailed investigation report to be shared with all stakeholders including immediate reporting to Head of Operations - Zone/Country/Region, Security, any other, within 24 hours of incident.
• Financial Audits/Compliance certificate to be completed every month.
Running the entire operations including 25 team members.
Quoprro Global Services Pte Ltd, Singapore.
Operation Manager (2011 Nov - 2012 Jan)
• To monitor the day-to-day operations to ensure that the Company is meeting goals and objectives.
• Provided executive assistance to General Manager in charge of daily operations.
• Built and maintained business relations with members, employees, and guests.
• Developed and coordinated in relation to completion of financial statements, vendor payment files, and payroll.
• Handled member grievances in a manner that assured satisfactory resolution.
• To Develop and directs the implementation of goals, objectives, procedures and work standards for the different departments.
• To contribute to the overall quality of the Company's service by developing, reviewing and implementing policies and procedures to meet legal requirements.
• To Prepare and administer the Companies budget, including determining staffing and operational needs; approves and monitors Companies expenditures.
• Keeping good tract in Accounts and Book Keeping.
Reason for Leaving: I am interested in a job with more responsibility, and I am ready for a new challenge.
Mustafa Air Travel Pte Ltd, Singapore.
Supervisor (Oct 2008 - Nov 2011)
• Maintain a positive customer-centric attitude towards service initiatives and continuous improvement.
• Provide support in the bench marking of key business processes.
• Self-motivated and able to provide training and mentoring to staffs.
• Analyse and review call-traffic distribution and resource management to achieve operational effectiveness.
• Possess good communication and interpersonal skills.
• Proactive communicating with internal departments is carried out in a timely fashion and complaints are resolved directly.
• Looking after regular payment collection.
Reason for Leaving: After several years in my last position, I'm looking for a company where I can contribute and grow in a team-oriented environment.
Apo A and Apo B Lipoprotein in CRF.
Pondicherry Institute of Medical Science. Pondicherry
Diploma in Medical Laboratory Technician, 2004
B.Sc, Bio Chemistry, 2003 MADRAS UNIVERSITY, CHENNAI, TN