Aleena Farakh

Achievements

• Reduced onboarding time by 20% by streamlining documentation processes.
• Achieved a 95% client satisfaction rate through effective service management.
• Successfully managed the data accuracy of 250+ contractors in Microsoft AX.
• Effectively managed and processed payroll ensuring timely and accurate payments.
• Improved efficiency in handling daily administrative tasks, leading to a 15% increase in overall productivity.

Duties and Responsibilities

• Oversee accounts with a total headcount of 250 resources, ensuring smooth and efficient operations.
• Maintain high levels of service for both clients and contractors throughout the contract duration, addressing any issues promptly to ensure satisfaction.
• Oversee daily concerns and administration such as letters (Ajeer, Employment, Salary with or without Chamber), Exit re-entry, VISA, Iqamas, Payroll Processing, Attendance and Timesheet, PO Tracking and Acceptance, and Quotations Preparation and Updates.
• Handle all interactions with clients, providing backend support and ensuring their needs are met.
• Facilitate the smooth onboarding of candidates/contractors, ensuring completion of all required documentation and proper mobilization.
• Ensure proper documentation and requirements are met for onboarding and ongoing compliance, managing all necessary paperwork.
• Deliver ad hoc reporting and requests in a timely manner (e.g., weekly/monthly reports, pay summaries).
• Collaborate with Service Delivery teams for the timely and high-quality mobilization of contractors, ensuring client authorization.
• Ensure the completeness, quality, and accuracy of contractor data within MS AX.
• Track and complete all contractor requests in a master file.
• Ensured compliance with the Saudi Labor Laws.

• Oversee accounts with a total headcount of 250 resources, ensuring smooth and efficient operations.
• Maintain high levels of service for both clients and contractors throughout the contract duration, addressing any issues
promptly to ensure satisfaction.
• Oversee daily concerns and administration such as letters (Ajeer, Employment, Salary with or without Chamber), Exit
re-entry, VISA, Iqamas, Payroll Processing, Attendance and Timesheet, PO Tracking and Acceptance, and Ǫuotations
Preparation and Updates.
• Handle all interactions with clients, providing backend support and ensuring their needs are met.
• Facilitate the smooth onboarding of candidates/contractors, ensuring completion of all required documentation and
proper mobilization.
• Ensure proper documentation and requirements are met for onboarding and ongoing compliance, managing all
necessary paperwork.
• Deliver ad hoc reporting and requests in a timely manner (e.g., weekly/monthly reports, pay summaries).
• Collaborate with Service Delivery teams for the timely and high-quality mobilization of contractors, ensuring client
authorization.
• Ensure the completeness, quality, and accuracy of contractor data within MS AX.
• Track and complete all contractor requests in a master file.
• Ensured compliance with the Saudi Labor Laws.

• Coordinated marketing efforts for major projects, including Neom and Ǫiddiya Six Flags, ensuring successful execution
and client satisfaction.
• Managed both digital and traditional marketing initiatives, creating comprehensive strategies to enhance brand visibility
and engagement.
• Maintained effective communication with internal departments and external clients to ensure alignment and efficient
project execution.
• Proactively handled client RFǪs and queries, providing timely and accurate information to support decision-making.
• Managed tasks delegated by the commercial head, ensuring timely completion and high-quality output.

Achievements

• Achieved a 100% safety compliance rate.
• Improved training completion rates by 25%.

Duties and Responsibilities

• Ensured safety and quality assurance per airline standards.
• Managed the timely start and closing of counters.
• Monitored boarding gates with all relevant safety measures.
• Maintained 100% On-Time Performance (OTP).
• Conducted competence assessments and maintained training records of all employees.
• Served as an approved trainer for AVSEC, SMS, RS, and HF.
• Evaluated customer needs and provided service options to meet requirements.
• Coordinated various tasks related to office management, training, and audits for different airlines to meet KPIs.

• Ensured safety and quality assurance per airline standards.
• Managed the timely start and closing of counters.
• Monitored boarding gates with all relevant safety measures.
• Maintained 100% On-Time Performance (OTP).
• Conducted competence assessments and maintained training records of all employees.
• Served as an approved trainer for AVSEC, SMS, RS, and HF.
• Evaluated customer needs and provided service options to meet requirements.
• Coordinated various tasks related to office management, training, and audits for different airlines to meet KPIs.