Associate Partner- Customer Service and Finance Coordinator
Casablanca Fotografia
مجموع سنوات الخبرة :11 years, 11 أشهر
• Co - Founder
· Leading the planning and coordination of achieving the company's objectives. Critical decision making on various topics such as brand development, communication strategy, and sales strategy. Additionally, oversee sales follow-up activities to ensure targets are met and provide support where necessary.
• I acted as the primary point of contact to meet client needs, ensuring the timely collection and submission of all essential documentation for immigration processes.
• I utilized the company's CRM to handle client requests, collaborating closely with the appropriate departments to ensure inquiries were addressed and tasks were completed.
· Lead the planning and implementation of OmniChannel Policy programs for some regions of Latin America and guaranteed that all connected tasks were performed by local law and companies policies, contractual agreements, quality standards, and schedule obligations.
· Managed project team and defined guidelines and ensure KPIs were achieved and maintained to guarantee the project's successful completion.
· Develop and continuously improvement of processes. Stakeholders' focal point and successfully executed the revival of distressed or problematic projects by evaluating, recommending, and executing effective solutions.
• Conduct data analysis on sales reports segmented by region for Latin America to support decision-making for SMB program strategies.
• Coordinate monthly external partner meetings as a communication channel between the company and partners, including planning, diffusion through e-communication platforms, and broadcasting. Create communication tools for channel recognition.
• Provide customer support to resolve common business issues or act as the first point of contact and direct customers to the appropriate department if necessary.
• Brand Development. Critical decision-making on various topics such as brand
development, communication strategy, sales strategy, management of visual
identity, and social media.
• Collaborate with suppliers and manufacturers to ensure the sourcing and
procurement of high-quality materials and components for handbag production.
• Implement inventory management strategies to manage correctly stock levels.
Define distribution plan and shipment optimization to ensure timely delivery of
products to customers.
• Project leader: coordinating the planning and execution of the project, working closely with cross-functional teams to ensure that campaigns were aligned with brand objectives and delivered optimal results. (Event planning, budget management, campaign production, campaign release).
• Customer Follow-up, maintaining strong commercial relationships and managing public relations to achieve the brand's objectives. Prepare and delivere results presentations to senior management in monthly meetings.
• Management of art workshop of local plastic artist Alvaro Cuevas. (Accounting, billing, payment to suppliers, inventories, collection, maintenance).
• Customer sales follow-up, (order tracking, production coordination, delivery, quality inspection). Development of artistic projects of arts. (Platforms for new artists) and commercial projects coordinator for exhibitions.
• Development and execution of internal competence program to recognize the path of continuous improvement, including the first championship of operational excellence at a global level within the company.
• Development and execution of a communication strategy to make employees aware of the different programs the department within the company had to encorage the participation of workers in continuos improvement.
• Development and execution of recognition programs for employees within the company, including employee of the month and employee of the year.
• Media Manager: Planning, monitoring and press release for brands such as Land Rover and Casa Herradura family brands Localy. Monthly media activity report. Public relations with media.
• Planning and execution of events. Assistant Planning and coordination of brand experience events.
Communications specialist with Publicity specialization.
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