Alex McManaman

• Consistently exceeded monthly student enrolment targets by 15-25% for 3
consecutive years.
• Generated 150+ new leads per quarter through referrals, networking, and
promotional events.
• Managed a portfolio of 80+ active students and parents, maintaining a 92%
retention rate.
• Increased average transaction value by 20% through upselling additional
courses and services.

• Handled 100+ parent and student inquiries weekly, achieving a 95%
satisfaction rate.
• Resolved complex complaints and maintained positive relationships with
international clients.
• Trained 8 new team members on company policies and customer service
protocols.
• Achieved Employee of the Month recognition 4 times.

• Processed 30-50 client transactions daily with 100% accuracy.
• Educated clients on product features and benefits, driving brand loyalty.
• Collaborated with team members to organise promotional events and
campaigns.