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تم إلغاء حظر المستخدم بنجاح
ألكسندر Aguinaldo, Customer Service Representative

ألكسندر Aguinaldo

Customer Service Representative·Landmark Leisure

قطر

الثانوية العامة أو ما يعادلها, Bachelor of Science in Nursing

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 7 أشهر

Customer Service Representative

يناير 2018 - حتى الآن

Landmark Leisure

قطر

يناير 2018 - حتى الآن

Assist customers with their needs. Operating rides and provide customer and support services.
مجال الشركة:
الترفيه
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER LOYALTY GROUP REPRESENTATIVE

فبراير 2017 - يونيو 2017

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

فبراير 2017 - يونيو 2017

I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER LOYALTY GROUP REPRESENTATIVE

فبراير 2017 - يونيو 2017

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

فبراير 2017 - يونيو 2017

I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SALES ASSOCIATE I

يونيو 2012 - يونيو 2017

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

يونيو 2012 - يونيو 2017

ACCOUNT: VIRGIN MOBILE AUSTRALIA
CUSTOMER SERVICE REPRESENTATIVE - JUNE 18 2012- NOVEMBER 2012
ONLINE SUPPORT SERVICES - EMAIL BACK OFFICE/COMPLAINTS SUPPORT NOVEMBER 2012 - JUNE 22, 2014

ACCOUNT: TELSTRA (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
CUSTOMER SERVICE REPRESENTATIVE - JUNE 23, 2014 - NOVEMBER 2014
CUSTOMER SERVICE EMAIL SUPPORT - NOVEMBER 2014 - MARCH 2016
ONLINE LIVECHAT SUPPORT - MARCH 2016 - FEBRUARY 2017

Account: AT&T Telecommunications USA
Customer Loyalty Group Representative (Cancellations and Retentions) -
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SERVICE & SALES ASSOCIATE I

يناير 2012 - يونيو 2017

Convergys Philippines Incorporated

الفلبين

يناير 2012 - يونيو 2017

Customer Service Specialist/Complaints, Escalations and Retentions Group.
ACCOUNTS:
VIRGIN MOBILE AUSTRALIA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
TELSTRA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
AT&T - (USATELECOMMUNICATIONS COMPANY)
Description: Expert in providing brilliant customer service interaction via phone, email and chat.

Sales and Brand Ambassador of Crabtree & Evelyn London product line.
Description: Expert in providing sales assistance and, product knowledge for customer who would like to try the product and the best customer service experienc regarding the product.

Customer Service and Sales Representative - Retail Services for ELLE Paris Bags and Luggage.
Description: Expert in providing sales assistance and the best customer service experience regarding the product.
مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER ONLINE CHAT SUPPORT SPECIALIST

مارس 2016 - مارس 2017

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

مارس 2016 - مارس 2017

I worked as customer service online chat representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER ONLINE SUPPORT - EMAIL SUPPORT/COMPLAINTS AND ESCALATIONS

سبتمبر 2014 - فبراير 2016

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

سبتمبر 2014 - فبراير 2016

I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER ONLINE SUPPORT - EMAIL SUPPORT/COMPLAINTS AND ESCALATIONS

سبتمبر 2014 - فبراير 2016

CONVERGYS PHILIPPINES INCORPORATED

الفلبين

سبتمبر 2014 - فبراير 2016

I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SERVICE SUPPORT

يونيو 2014 - سبتمبر 2014

Convergys Philippines Incorporated

الفلبين

يونيو 2014 - سبتمبر 2014

I worked as customer service representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries only. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SERVICE EMAIL SUPPORT

يونيو 2012 - يونيو 2014

Convergys Philippines Incorporated

الفلبين

يونيو 2012 - يونيو 2014

I worked as customer service representative for Virgin Mobile Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Support - Multi Agent

يناير 2011 - فبراير 2012

Teleperformance Philippines

الفلبين

يناير 2011 - فبراير 2012

I worked as customer service representative for Virgin Mobile USA, Boost Mobile USA and Assurance Wireless USA where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales and Brand Ambassador

يونيو 2010 - يناير 2011

Crabtree and Evelyn London (Retail Masters Inc.)

الفلبين

يونيو 2010 - يناير 2011

I provide expert advise about the product and brilliant customer service and sales assistance for our customers.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

FASHION TRAVEL CONSULTANT

أكتوبر 2008 - مايو 2009

TREND Inc - ELLE Paris Bags and Luggage

الفلبين

أكتوبر 2008 - مايو 2009

I sell luxury products of ELLE Paris specifically in bags and Luggage. I am engage with customers everyday and providing them with service, expertise and recommendations based on their travel lifestyle.
مجال الشركة:
وكالات التوظيف
الدور الوظيفي:
المبيعات

REAL ESTATE CONSULTANT

مايو 2008 - أكتوبر 2008

EMPIRE EAST LANDHOLDINGS INC

الفلبين

مايو 2008 - أكتوبر 2008

I sell properties such as Condominiums and house and lots and the salary is commission-based.
مجال الشركة:
العقارات
الدور الوظيفي:
المبيعات

التعليم

TERTIARY LAS PIÑAS COLLEGE

أبريل 2008

أبريل 2008

الثانوية العامة أو ما يعادلها، Bachelor of Science in Nursing

الفلبين

المعدل التراكمي (نسبة مئوية): 88%

المعدل التراكمي (نسبة مئوية): 88%

Good (Grading System is 1.00 being the highest - 5 is failed. I scored 2.00 which is 86-88 - Good.

Skills

Online Services
Expert
Online Services
Expert
Computer Service
Expert
Computer Service
Expert
Online Communication
Expert
Online Communication
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
BASIC
Expert
BASIC
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
COMPUTER SKILLS
Intermediate
COMPUTER SKILLS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
RETAIL
Expert
RETAIL
Expert
SALES
Expert
SALES
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
INTERPERSONAL SKILLS
Expert
INTERPERSONAL SKILLS
Expert

اللغات

الانجليزية
متمرّس
التاغلوج
متمرّس