Customer Service Representative
Landmark Leisure
Total des années d'expérience :14 years, 6 Mois
Assist customers with their needs. Operating rides and provide customer and support services.
ACCOUNT: VIRGIN MOBILE AUSTRALIA
CUSTOMER SERVICE REPRESENTATIVE - JUNE 18 2012- NOVEMBER 2012
ONLINE SUPPORT SERVICES - EMAIL BACK OFFICE/COMPLAINTS SUPPORT NOVEMBER 2012 - JUNE 22, 2014
ACCOUNT: TELSTRA (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
CUSTOMER SERVICE REPRESENTATIVE - JUNE 23, 2014 - NOVEMBER 2014
CUSTOMER SERVICE EMAIL SUPPORT - NOVEMBER 2014 - MARCH 2016
ONLINE LIVECHAT SUPPORT - MARCH 2016 - FEBRUARY 2017
Account: AT&T Telecommunications USA
Customer Loyalty Group Representative (Cancellations and Retentions) -
I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer loyalty and retentions specialist for AT&T US Telco where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, retention and escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
Customer Service Specialist/Complaints, Escalations and Retentions Group.
ACCOUNTS:
VIRGIN MOBILE AUSTRALIA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
TELSTRA - (AUSTRALIAN TELECOMMUNICATIONS COMPANY)
AT&T - (USATELECOMMUNICATIONS COMPANY)
Description: Expert in providing brilliant customer service interaction via phone, email and chat.
Sales and Brand Ambassador of Crabtree & Evelyn London product line.
Description: Expert in providing sales assistance and, product knowledge for customer who would like to try the product and the best customer service experienc regarding the product.
Customer Service and Sales Representative - Retail Services for ELLE Paris Bags and Luggage.
Description: Expert in providing sales assistance and the best customer service experience regarding the product.
I worked as customer service online chat representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer online and email support specialist for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints via Email and Phone (callback only). In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer service representative for Telstra Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries only. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer service representative for Virgin Mobile Australia where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries, escalations and complaints. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I worked as customer service representative for Virgin Mobile USA, Boost Mobile USA and Assurance Wireless USA where my responsibilities include handling a vast array of customer concerns that includes resolving product and sales enquiries. In all the Customer Service Rep positions I have handled, I have exhibited the ability to resolve customer issues and was able to service them to the highest standards of customer satisfaction.
I provide expert advise about the product and brilliant customer service and sales assistance for our customers.
I sell luxury products of ELLE Paris specifically in bags and Luggage. I am engage with customers everyday and providing them with service, expertise and recommendations based on their travel lifestyle.
I sell properties such as Condominiums and house and lots and the salary is commission-based.
Good (Grading System is 1.00 being the highest - 5 is failed. I scored 2.00 which is 86-88 - Good.