VISA SUPPORT OFFICER-FAMILY MIGRATION SECTION
THE AUSTRALIAN CONSULATE GENERAL- DUBAI/ UAE
Total years of experience :10 years, 11 Months
-Processing Australian Family visa.
-Providing information and assistance to clients across the region.
-Interpreting applicant's interviews for the Visa Officers and Senior Migration Officer from English to Arabic and vice versa.
-Translating official and Identity documents provided by applicants from Arabic to English.
-Processing and assessing applications for visa and citizenship in accordance with relevant legislation, policies and procedures.
-Processing refund requests for applicants.
-Responding to client enquiries via phone, email or in person and escalate complex matters where required.
-Interviewing clients and where necessary requesting additional information to support an application.
-Considering integrity and risk in decision making, including:
• Maintaining knowledge of risk profiles and indicators in the relevant caseload
• Identify and report integrity concerns and trends
• Participate in integrity support activities
-Writing case notes, assessments and correspondence
-Accurately recording data for visa or citizenship application processing and / or integrity
analysis
-Registering correspondence and documentation received at post-Assemble and maintaining file records and ensure data integrity in electronic systems
-Undertaking verification checks of documentation lodged by visa applicants, including telephone checks and sending correspondence as required
-Appropriate use of DIAC systems to:
• Processing applications
• Managing caseload (including batching)
• Conducting research and analysis system checks for integrity purposes
• Recording data including details of every client interaction
-Providing guidance and mentoring to less experienced officers.
-Maintaining and archiving case files
-Processing Australian Refugee and special Humanitarian visas
-Providing information and assistance to clients across the region
-Interpreting applicant's interviews for the Visa Officers and Senior Migration Officer from English to Arabic and vice versa.
-Translating official and Identity documents provided by applicants from Arabic to English.
-Processing and assessing applications for visa and citizenship in accordance with relevant legislation, policies and procedures
-Responding to client enquiries via phone, email or in person and escalate complex matters where required
-Interviewing clients and where necessary requesting additional information to support an application
-Considering integrity and risk in decision making, including:
• Maintaining knowledge of risk profiles and indicators in the relevant caseload
• Identifying and reporting integrity concerns and trends
• Participating in integrity support activities
-Writing case notes, assessments and correspondence
-Accurately recording data for visa or citizenship application processing and / or integrity analysis
-Registering correspondence and documentation received at post-Assemble and maintain file records and ensure data integrity in electronic systems
-Undertaking verification checks of documentation lodged by visa applicants, including telephone checks and sending correspondence as required
-Appropriating use of DIAC systems to:
• Assisting with interpretation, translation and documentation checks
• Providing guidance and mentoring to less experienced officers.
• Maintaining and archive case files
-Responding to client enquiries either by phone, email or in person and to escalate complex matters.
-Accurately recording data for Visa or citizenship application processing and/or integrity analysis.
-Registering correspondence and documentation received at post.
-Accepting the lodgment of visa application.
-Receiving payments for Visa application and conducting banking activities.
-Registering and processing applications for Visa’s and Citizenship in accordance with relevant legislation policies and procedures.
-Assembling and maintaining file records and ensure data integrity in electronic systems.
-Providing administrative support to visa decision makers.
-Accurately recording case notes for all client interactions.
-Maintaining and archiving case files.
-Providing interpretation, translation and documentation checks.
-Performing various other administrative duties
-Appropriate use of DIBP system to:
• Processing applications.
• Managing caseloads (including batching).
• Conducting research and analysis system checks for integrity purposes.
• Recording data including details for every client interaction.
-Providing a full range of duties for the physical and electronic processing of visa applications.
-Performing a sensitive and highly varied work pertaining to Immigrant/ Non- Immigrant visa services in a high volume, fast paced post, including prescreening visa applications.
-Drafting correspondences, translating documents from Arabic to English and vice versa.
-Responding to telephone and mail inquiries.
-Preparing reports and presentations.
-Providing information to the public, a significant amount of time is spent interacting with
often-demanding members of the public, in Arabic, and English.
-Consult with customers by telephone or in person to provide information about services, update details, cancel accounts, or to obtain details of complaints.
-Keep records of customer interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.
-Check to ensure that appropriate changes were made to resolve customers' problems.
-Determine charges for services requested, collect payments, or arrange invoices
-Obtain and examine relevant information to assess validity of complaints and to determine possible causes.
-Provide first class customer experience resulting to customer satisfaction, loyalty and
retention.
-Providing help to customers using the organization’s products and services.
-Communicating courteously with customers by telephone, email, letter and face to face.
-Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
-Meeting with other managers to discuss possible improvements to customers service
-Providing a full range of duties for the physical and electronic processing of visa applications.
-Performing a sensitive and highly varied work pertaining to Immigrant/ Non- Immigrant visa services in a high volume, fast paced post, including prescreening visa applications.
-Drafting correspondences, translating documents from Arabic to English and vice versa.
-Responding to telephone and mail inquiries.
-Preparing reports and presentations.
-Providing information to the public, a significant amount of time is spent interacting with
often-demanding members of the public, in Arabic, and English.
-Consult with customers by telephone or in person to provide information about services, update details, cancel accounts, or to obtain details of complaints.
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Check to ensure that appropriate changes were made to resolve customers' problems.
-Determine charges for services requested, collect payments, or arrange invoices
-Obtain and examine relevant information to assess validity of complaints and to determine possible causes.
-Provide first class customer experience resulting to customer satisfaction, loyalty and retention.
-Providing help to customers using the organization’s products and services.
-Communicating courteously with customers by telephone, email, letter and face to face.
-Investigating and solving customer's problems, which may be complex or long-standing
problems that have been passed on by customer service assistants.
-Meeting with other managers to discuss possible improvements to customers service
− Interpreting written or spoken material into one or more other languages
− Ensuring meaning and context are maintained, creating glossaries or term dictionaries
− Possessing knowledge of multiple languages and working with individual clients and corporations.
− Reading through or listening to material in one language, ascertains understanding of the meaning and context of that material, and converting it into a second language,
− Making sure to preserve the original meaning.
− Consulting with subject matter experts and other colleagues in order to understand specialized concepts and translating them appropriately.
− Referring to online translation tools for additional assistance with translation.
In progress, currently enrolled
SECONDARY EDUCATION, LITERARY STREAM,