ALEX ANTONY

Administration, Troubleshooting & Monitoring of the servers.
 Administration of Windows active directory services.
 Install, configure and manage windows file server and storage systems.
 Install, configure and manage the Windows print server.
 Install, configure and manage WDS server.
 Install, Configure and day to day maintenance of anti-virus systems and windows update server.
 Manage the backup and restore systems.
 Providing the IT Technical Support to the entire call center employees.
 Managing incidents, Service Requests & CR through different communication channels as phone, email, ticketing systems and direct walk-ins, providing support to the users in an ITIL environment.
 Supporting C-Level Board Executives for any IT related issues.
 Follow-up with Suppliers and Service Centers.
 Escalate and Follow up with the different IT teams
 Installing and Basic Administration of Network Devices

➢ Administration of Windows active directory services including user creation and group allocation.
➢ Managing incidents and Service Requests through communication channels as phone, email and direct walk-ins, providing support to the users in an ITIL environment.
➢ Providing support to users through remote sessions using remote access tools.
➢ Day to day administration of windows file server and storage systems.
➢ Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10.
➢ Monitor the Helpdesk system and take the necessary actions to resolve the issue within the SLA.
➢ A key point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
➢ Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
➢ Reporting to IT Service Delivery Manager on status and escalations, if any.
➢ Installing and Basic Administration of Network Devices.

 Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10 and OSX.
 Install, configure and day to day maintenance of windows active directory services.
 Install, Configure and day to day maintenance of anti-virus systems and windows update server
 Install, configure and manage the Windows print server.
 Install, configure and manage WDS server
 Install, Configure and day to day maintenance of anti-virus systems and windows update server.
 Provide L2 & L3 support to the internal users in HO as well as in remote sites.
 Played a key role in different IT projects like AD migration (laptops, desktops & Mac Books) and O365 roll out for around 500 users.
 provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
 Monitor and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management.
 Perform random site audits on technical infrastructure to ensure adherence to latest company IT and Health & Safety guidelines.
 A key point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
 Provide the basic training the users.
 Support the MAC and Linux users for hardware and software related issue.

 Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10 and OSX.
 Install, configure and day to day maintenance of windows active directory services.
 Install, configure and manage windows file server and storage systems.
 Install, configure and manage the Windows print server.
 Install, configure and manage WDS server
 Install, Configure and day to day maintenance of anti-virus systems and windows update server.
 Manage the backup and restore systems (Symantec backup Exe).
 Supporting C-Level Board Executives for any IT related issues.
 Provide L2 & L3 support to the internal users in HO as well as in remote sites.
 Played a key role in different IT projects like AD migration (laptops, desktops Mac Books) and O365 rollout for around 500 users.
 Monitor the Helpdesk system and take the necessary actions to resolve the issue within the SLA.
 Provide the basic training the users.
 Maintain the hardware and software inventory.
 Follow-up with Suppliers and Service Centers.
 Support the MAC and Linux users for hardware and software related issue.

 Installing and troubleshooting different types as POS Systems (Micros.IBM…)
 Diagnose, analyze and resolve the issues of Laptops, PC and hardware peripherals.
 Providing the day to day technical support to the corporate office users and the outlet users for different types of problems (OS, Application software’s, hardware...)
 Training the Users regarding effective use of computer software and hardware in windows and other desktop environments.
 Installing and updating OS& Antivirus.
 Provide the support for the outlet and corporate office users through remotely using different types of application software.
 Maintaining internet access firewall and VPNs.
 Configuring ADSL routers and Wireless.
 Biometric attendance system installation and maintenance.
 Troubleshooting and repairing Hardware parts (PC, Laptops, and Printers)
 Telephone support to Hospitality and Retail outlets all over UAE.
 Software based Help Desk (SysAid)
 Creating purchase requisitions for IT hardware/software.
 Maintaining Hardware and Software inventory and Tracking.
 Follow-up with Suppliers and Service Centers.

 Configuring ADSL routers and Wireless Devices
 Support and troubleshoot Desktops, Laptops, Printers, and Scanners etc.
 Troubleshooting and repairing Hardware parts (PC, Laptops, and Printers)
 Telephone support to Customers (All over Kerala).
 Maintaining Hardware and Software inventory and Tracking
 Chip Level Servicing (Modems, Network Cards, Printers, Scanners, SMPS, Memory Modules Etc)