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Alfaiz Badiuzzama Sayed, CUSTOMER RELATIONS OFFICER/ SENIORSALES

Alfaiz Badiuzzama Sayed

CUSTOMER RELATIONS OFFICER/ SENIORSALES·AEON SHIPPING L.L.C

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 9 years, 0 months

CUSTOMER RELATIONS OFFICER/ SENIORSALES

August 2024 - March 2026

AEON SHIPPING L.L.C

Dubai, United Arab Emirates

August 2024 - March 2026

• Administered a diverse international freight portfolio, maintaining a high client retention rate.

• Spearheaded business development initiatives across ocean, air, and land freight, surpassing sales targets.

• Developed tailored logistics quotes and commercial proposals for corporate clientele.

• Negotiated long-term service agreements, securing predictable, recurring revenue streams.

• Penetrated untapped industry verticals to expand the high value sales pipeline.

• Increased transaction value by cross-selling supply chain, warehousing, and insurance solutions.

• Prepared tailored logistics quotes and commercial proposals, enhancing client engagement and satisfaction.

• Managed a diverse international freight portfolio, maintaining high client retention.

• Acted as the primary escalation point for customs, documentation, and transit issues.

• Formulated commercial strategies for complex project and OOG cargo, boosting revenue.

• Optimized RFQ conversion rates through rapid turnaround and competitive pricing.

Company industry:
Shipping
Job role:
Logistics and Transportation

SR. NETWORKADVISOR (RECONNECT)

November 2022 - January 2024

TECH MAHINDRA BUSINESS L.T.D | THREE TELECOM UK

Pune, India

November 2022 - January 2024

• Analyzed network performance data to identify bottlenecks
and implement optimization solutions.
• Troubleshot inbound and outbound network-related
queries, improving response times and customer
experience.
• Diagnosed mobile network issues to ensure seamless
customer connectivity.
• Reported network performance and retention metrics to
senior management.
• Maintained a track record of solving problems, contributing
to improved customer metrics and retention.
• Developed retention strategies that reduced churn and
increased loyalty.
• Implemented targeted campaigns to address concerns and
enhance retention.
• Provided high-level customer support, resolving complaints
to enhance satisfaction and loyalty.
• Communicated complex technical issues effectively to non
technical customers.

Company industry:
Telecommunications

Senior Telesales Executive

January 2021 - August 2022

DERBY GROUP OF COMPANIES

Dubai, United Arab Emirates

January 2021 - August 2022

• Handled inbound and outbound calls to facilitate upgrades
for customers mobile postpaid and home service plans.

Assisted customers with sales-related issues and inquiries,
providing prompt solutions.
• Educated customers on active product features, service
offerings, billing details, charges, and overall product value.
• Established oneself as a trusted advisor for customers,
fostering strong rapport.
• Built relationships with customers in a manner that
cultivates trust and loyalty.
• Exceeded customer expectations by going the extra mile to
ensure satisfaction.
• Executed plan upgrades for customers utilizing CRM,
SharePoint, and BSCS applications.

Company industry:
Telecommunications
Job role:
Sales

TRAVEL ADVISOR

June 2019 - April 2020

FAREPORTAL PVT. LTD

Pune, India

June 2019 - April 2020

• Booked comprehensive domestic and international travel
and vacation packages.
• Developed itineraries and offered personalized travel
suggestions.
• Identified client requirements to provide tailored travel
recommendations.
• Cultivated strong client relationships, consistently
exceeding service expectations to enhance client loyalty and
retention.
• Resolved customer service issues related to travel
interruptions and cancellations, ensuring client satisfaction
and seamless travel experiences.

Assisted clients with travel needs via phone inquiries of
existing and former AAA clients.
• Sold agency-specific travel products and services to clients.
• Managed follow-up communications to ensure optimal
problem resolution.
• Coordinated with Accounts Payable to manage ticket
transactions and expenditures, ensuring accurate financial
record-keeping.
• Escalated complex, unresolved issues to management for
immediate support.

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

OPERATIONS MANAGER

May 2018 - March 2019

BLUE DOCKSIDE MARINE SERVICES L.L.C

Dubai, United Arab Emirates

May 2018 - March 2019

• Spearheaded and optimized end-to-end daily operations of
the company, ensuring seamless workflowexecution aligned
with overarching corporate growth targets.

Acted as the primary, high-touch point of contact for
corporate clients, cultivating strong relationships to
guarantee absolute customer satisfaction and maximize
account retention.
• Led, mentored, and supervised a cross-functional team of
employees, implementing performance standards to boost
productivity and maintain a collaborative work culture.
• Governed the review, verification, and compliance of critical
legal documentation, registration records, and clearance
paperwork for international clients, marine crafts, and
commercial vessels.
• Exercised strict fiscal responsibility by reviewing and
authorizing corporate invoices, commercial quotations, and
executive cheques to safeguard profit margins and ensure
budget compliance.

Company industry:
Maritime & Marine Engineering
Job role:
Support Services

RETENTION EXECUTIVE

July 2017 - March 2018

DU TELECOM

Dubai, United Arab Emirates

July 2017 - March 2018

• Utilized proactive retention skills to convert disconnection
or downgrade requests into sales by identifying customer
needs.
• Negotiated pricing and bundling by offering plans and
discounts in alignment with company guidelines.
• Served as a trusted advisor to customers by providing
personalized guidance and support.
• Build relationships with customers in a way that fosters
trust.
• Educate customers on active product features, service
offerings, billing, charges, and product value.
• Provide outstanding customer service, troubleshoot and
resolve service and minor technical problems for customers
by asking appropriate questions.
• Engaged customers beyond standard expectations to ensure
their satisfaction.

Company industry:
Telecommunications
Job role:
Sales

REAL ESTAE AGENT

March 2015 - December 2016

BUSINESS BAY

Dubai, United Arab Emirates

March 2015 - December 2016

• Facilitated property rentals, purchases, and sales for a
diverse client base.
• Served as the primary negotiator and intermediary between
buyers and sellers, ensuring smooth transactions.
• Prepared comprehensive legal contracts, including leases,
deeds, and purchase agreements.
• Conducted property viewings, guiding clients through site
inspections and detailing features.
• Filtered property listings to precisely match client
requirements with optimal options.
• Managed online property listings to maximize market
exposure and attract inquiries.
• Organized and filed property data sheets to ensure efficient
document retrieval and management.

Company industry:
Hospitality & Accomodation

Education

Dnyadan Educational Trust Mumbai

May 2018

May 2018

Bachelor's degree, Business Administration And Commerce

India

GPA (rating): Very good

GPA (rating): Very good

BBA

Skills

CRM software
Expert
CRM software
Expert
Achieving Targets
Expert
Achieving Targets
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Generating Revenue
Expert
Generating Revenue
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
Artificial Intelligence
Intermediate
Artificial Intelligence
Intermediate
Self Assessment
Expert
Self Assessment
Expert
Professionalism
Expert
Professionalism
Expert
Business Analysis
Expert
Business Analysis
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert
RESULTS FOCUSED
Expert
RESULTS FOCUSED
Expert
SALES
Expert
SALES
Expert
Time management skills
Expert
Time management skills
Expert

Languages

English
Expert
Arabic
Intermediate
Urdu
Native Speaker
Hindi
Native Speaker

Training and Certifications

Certifications
Commitment to Professional Growth & Core Competencies
Training Webinar

Training
Advanced AI Skills & Technology
Training Webinar
Customer Excellence, Operations, Sales & Customer Acquisition
Training Seminar

Hobbies

  • Chess, Gym and Fitness, Swimming, Read News and Magazines