Alfaiz Badiuzzama Sayed

• Administered a diverse international freight portfolio, maintaining a high client retention rate.

• Spearheaded business development initiatives across ocean, air, and land freight, surpassing sales targets.

• Developed tailored logistics quotes and commercial proposals for corporate clientele.

• Negotiated long-term service agreements, securing predictable, recurring revenue streams.

• Penetrated untapped industry verticals to expand the high value sales pipeline.

• Increased transaction value by cross-selling supply chain, warehousing, and insurance solutions.

• Prepared tailored logistics quotes and commercial proposals, enhancing client engagement and satisfaction.

• Managed a diverse international freight portfolio, maintaining high client retention.

• Acted as the primary escalation point for customs, documentation, and transit issues.

• Formulated commercial strategies for complex project and OOG cargo, boosting revenue.

• Optimized RFQ conversion rates through rapid turnaround and competitive pricing.

• Analyzed network performance data to identify bottlenecks
and implement optimization solutions.
• Troubleshot inbound and outbound network-related
queries, improving response times and customer
experience.
• Diagnosed mobile network issues to ensure seamless
customer connectivity.
• Reported network performance and retention metrics to
senior management.
• Maintained a track record of solving problems, contributing
to improved customer metrics and retention.
• Developed retention strategies that reduced churn and
increased loyalty.
• Implemented targeted campaigns to address concerns and
enhance retention.
• Provided high-level customer support, resolving complaints
to enhance satisfaction and loyalty.
• Communicated complex technical issues effectively to non
technical customers.

• Handled inbound and outbound calls to facilitate upgrades
for customers mobile postpaid and home service plans.
•
Assisted customers with sales-related issues and inquiries,
providing prompt solutions.
• Educated customers on active product features, service
offerings, billing details, charges, and overall product value.
• Established oneself as a trusted advisor for customers,
fostering strong rapport.
• Built relationships with customers in a manner that
cultivates trust and loyalty.
• Exceeded customer expectations by going the extra mile to
ensure satisfaction.
• Executed plan upgrades for customers utilizing CRM,
SharePoint, and BSCS applications.

• Booked comprehensive domestic and international travel
and vacation packages.
• Developed itineraries and offered personalized travel
suggestions.
• Identified client requirements to provide tailored travel
recommendations.
• Cultivated strong client relationships, consistently
exceeding service expectations to enhance client loyalty and
retention.
• Resolved customer service issues related to travel
interruptions and cancellations, ensuring client satisfaction
and seamless travel experiences.
•
Assisted clients with travel needs via phone inquiries of
existing and former AAA clients.
• Sold agency-specific travel products and services to clients.
• Managed follow-up communications to ensure optimal
problem resolution.
• Coordinated with Accounts Payable to manage ticket
transactions and expenditures, ensuring accurate financial
record-keeping.
• Escalated complex, unresolved issues to management for
immediate support.

• Spearheaded and optimized end-to-end daily operations of
the company, ensuring seamless workflowexecution aligned
with overarching corporate growth targets.
•
Acted as the primary, high-touch point of contact for
corporate clients, cultivating strong relationships to
guarantee absolute customer satisfaction and maximize
account retention.
• Led, mentored, and supervised a cross-functional team of
employees, implementing performance standards to boost
productivity and maintain a collaborative work culture.
• Governed the review, verification, and compliance of critical
legal documentation, registration records, and clearance
paperwork for international clients, marine crafts, and
commercial vessels.
• Exercised strict fiscal responsibility by reviewing and
authorizing corporate invoices, commercial quotations, and
executive cheques to safeguard profit margins and ensure
budget compliance.

• Utilized proactive retention skills to convert disconnection
or downgrade requests into sales by identifying customer
needs.
• Negotiated pricing and bundling by offering plans and
discounts in alignment with company guidelines.
• Served as a trusted advisor to customers by providing
personalized guidance and support.
• Build relationships with customers in a way that fosters
trust.
• Educate customers on active product features, service
offerings, billing, charges, and product value.
• Provide outstanding customer service, troubleshoot and
resolve service and minor technical problems for customers
by asking appropriate questions.
• Engaged customers beyond standard expectations to ensure
their satisfaction.

• Facilitated property rentals, purchases, and sales for a
diverse client base.
• Served as the primary negotiator and intermediary between
buyers and sellers, ensuring smooth transactions.
• Prepared comprehensive legal contracts, including leases,
deeds, and purchase agreements.
• Conducted property viewings, guiding clients through site
inspections and detailing features.
• Filtered property listings to precisely match client
requirements with optimal options.
• Managed online property listings to maximize market
exposure and attract inquiries.
• Organized and filed property data sheets to ensure efficient
document retrieval and management.