Alfia خان

• Led project initiation, planning, closure, documentation, stakeholder engagement and delivery
coordination.
• Managed project risks, issues, dependencies, and executive communications with global clients
• Coordinated cross-functional teams, customers, vendors, and global stakeholders to deliver
infrastructure projects within agreed scope, timeline, and budget.

• Delivered 50+ global infrastructure projects across North America, Europe, and APAC regions with
98% on-time delivery and zero critical escalations.
• Delivered projects valued between $25K and $5M while maintaining schedule and customer
satisfaction.
• Worked on major projects like data center migration, data erasure, backup and recovery, storage -
Enterprise grade solutions serving distinct IT needs.
• Owned budgeting, revenue forecasting, invoicing, purchase orders, SOW reviews, and governance
activities.
• Led capacity planning for global delivery teams, stakeholder management and providing executive
reporting that improved project visibility and governance.

US based telecom project management, hosted customer and internal organization calls, Reporting/presenting detailed analysis of project,
Updating internal project management software’s of the organization. All this from scratch till the end with on time delivery and high
quality with no escalations.

• Managed multiple concurrent managed-services projects.
• Led project reviews, reporting, governance documentation, and executive presentations.
• Supervised a team of 10+ members and monitored project performance metrics.
• Validated purchase orders (POs), scope of work (SOWs) and invoices.

• Led technology (Robotics engineering) implementation projects and customer engagements.
• Led robotics implementation projects involving AI, IoT, and cloud-based solutions
• Developed requirements, user stories, SRS documents, user manuals, and implementation plans.
• Managed teams of 20+ members and coordinated project delivery activities.

Presentation - Presented detailed analysis report of the project to the key stakeholders/Investors and senior management of the
organization.
● Technical Documentation - Created Software requirement specifications (SRS) and User manuals.
● Project Coordination and Team Management- Coordinated with Stakeholder/Investors and Technical Team for on time project
delivery. Weekly/Monthly KPI of the Team (9 Members) was analyzed and reported to the senior management.
● Technology - Extensive training in major software’s used by the payment solution service providers such as BTOM and Postilion.
● Worked on monitoring of alerts and ticket creation and management using BMC Remedy tool