Alfredo Lim

IT Support Specialist at Mira Foods Company

• Saudi Arabia - Riyadh
• My current job since February 2014

- Installing Operating System, Required Application, Drivers of the Computers, Laptops, POS Station
- Setting up the LAN connection of the restaurant, Offices
(Network cable termination, Switch Setup, Server Setup)
- Setting up and configured Network Printer, WIFI Access Point, POS receipt printer, POS Station, IPADs for POS Stations, CCTV Camera, IP-Phone, Online Reservation, Backup Device, UPS power backup.
- providing support, including procedural documentation and relevant reports;
- setting up new users' accounts and profiles and dealing with password issues;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers and other professionals
- testing and evaluating new technology;