Senior IT Engineer
Zuhair Fayez Partnership
Total years of experience :27 years, 8 Months
¨ IT Consultant for construction supervision at RDC (Al Raiadah Digital City) ICT passive and active components as per project specifications and requirements. Projects handled such as Fiber Optics Intrusion Detection Systems, Microwave Intrusion Detection Systems, Security Access Control, Road Blocker & Bollards, Under Vehicle Surveillance System, CCTV, Digital Signage, Energy Management System, Digital Mediation System, SCADA Systems, Smart Metering & Billing Systems, structured cabling and numerous low current services & infrastructure (Comms. Zone Room, CMH and CHH) to ensure compliance with applicable International / Local codes & standards.
¨ Review and approve contractor & suppliers document submittals such as pre-qualification, materials and shop drawings are completed as per project specifications and standards. IT Equipment’s Submittals which includes servers, workstations, Cisco Nexus routers and switches etc.
¨ Ensure proper close out documentation is completed, Issued for Construction (IFC), Technical Query (TQ), As-Built drawings and final hand over of the system are followed accurately.
¨ Provide value engineering ideas during evaluation and approval of Network High Level and Low Level Design proposal, Network Implementation Plan etc. from contractors and suppliers.
¨ Communicate effectively with contractors responsible for completing various phases of IT projects.
¨ Ensure that all tasks are progressing smoothly and solves any problem obstructing the progress.
¨ Report directly to the PM for ICT project progress, concerns, and disputes.
¨ Other projects handled: Master Antenna TV System, Audio Visual System, Public Address / Voice Evacuation System.
Absorbed by ACS to work at Saudi Investment Bank project for more than 1 year.
¨ Similar job descriptions and nature of job mentioned below.
¨ Plus:
o Managed and administered the DRC (Disaster Recovery Centre) which serves as a replica of HO production environment. Business Contingency Plan (BCP) LIVE testing conducted twice per year with very satisfactory rating.
o Successfully setup the employee's training environment pointing to UAT servers.
o Working experience in LAN environment focused on cisco routers and switches in branches and ATM sites.
¨ Promoted from Technical Support - Technical Support Specialist - IT Officer.
¨ 10+ years of progressive banking experience handling the bank’s IT infrastructure (servers and workstations) by ensuring high availability and reliability of IT services. Administered and maintained the bank’s main servers systems (i.e. AD, DNS, Exchange, ISA, WSUS, Kaspersky etc.) and core banking servers & applications (i.e. TI, Cashier Systems, Signature Capture, KOFAX, MIDS, Pershing, SQL Database server etc.). Tier2 / Tier3 enterprise wide level support for Core Banking System applications. 2 yrs. experience in LAN environment.
¨ Provide technical support to application developers in the testing and implementation of newly acquired products and/or perform system upgrades on both hardware and software.
¨ ¨ Liaise between the different vendors and IT Project Managers, IT Systems Managers and general I.T. Management in systems application requirements for the bank’s IT expansion.
¨ Actively participated in Bank’s Operating System’s migration \[200+ Servers to Windows Server 2003 R2 / 2008 R2 and 2500+ Workstations to Windows XP / 7\].
¨ Provides support to vendor’s market feed applications: Reuters, Bloomberg, NetX Pro, Net 360, BarClay, BarX, MIDS, Tadawul, Metastock and Pershing.
¨ Technically support the bank’s affiliates (AMERICAN EXPRESS - Saudi Arabia Limited, SAIB - BNPPARIBAS and Al-Istithmar Capital) prior from their disengagement.
ACHIEVEMENTS:
¨ Successfully completed various IT projects, Operating Systems migration and Core Banking Servers and Systems application implementation ahead of scheduled timeframe.
¨ Produced step-by-step internal standard documentation procedure for current, newly acquired products, system change and disaster recovery and roll-out implementation.
¨ Consistently achieved better than the performance level required by the business rating in annual Key Performance Indicator appraisal.
¨ 3 ½ years working as Field Engineer for Small-and-Medium size IBM products. Technical expertise includes IBM Automated Teller Machines, Netfinity E/S Servers series, Desktop, Thinkpad, Point-of-Sale, Flatbed Scanners, Magellan barcode scanner / readers, Zebra Barcode printers, UPS, Teller Passbook and different network printer’s brands and models.
¨ Handled and resolved customer’s complaints and issues related to Operating Systems \[Windows 2000/NT server\] and workstation. Proficient in different Microsoft office products.
¨ Working knowledge of Lotus Notes V4.5 / 5.0, OV/VM, EHONE, RETAIN, CICSP and have basic hardware knowledge of RISK 6000.
¨ Ensure quality services, targets are met and achieved excellent level of customer satisfaction.
¨ Prepare and submit accurate reports on timely basis as defined by the management and adhere to ISO 9002 standards.
¨ Maintain updated documents, self-motivated and result-oriented in assigned products.
¨ 1 ½ years as Field Engineer servicing different Automated Teller Machines brands and models nationwide. Extensive work experienced in actual on-site repair, troubleshooting, refurbishing, problem correction of defective modules such as Receipt and Journal Printers, Card Readers, Dispenser, Depository, Power Supply, Front Drive, Consumer and Operator Monitor, Keyboard, CPU, Cartridge settings and assisted HOST communication failure.
¨ Provided technical support for customer’s ATM services nationwide. Our clients include Land Bank, Metrobank, PCI Bank, Equitable Bank, Union Bank and Philippine National Bank.
¨ Conducted technical assistance to junior staff and performed actual on-site troubleshooting.
¨ Performed mechanical / electrical adjustment and sensor calibration on all modules especially in dispenser and other related problems of high reject, high pressure and feed retries:
\[International Business Machines IBM)\] - (MDD) Multiple Double Detect, (SDM)
Stacker Delivery Module, cleaning finger and CRR (Counter Rotating Rollers)
♦ \[National Cash Registry (NCR)\]- D-rollers, count sensor, feed rollers transport
and suction type notes feeding mechanism.
♦ \[Diebold / Interbold\] - (DDM) Double Detect Module calibration, feed shaft and
rollers, friction type notes feeding and transport belt dispense mechanism.
¨ Actual on-site repair and troubleshooting of IBM PC Servers and Teller Passbook printer