Senior Business Development
CITC
Total years of experience :17 years, 7 Months
working in ICT field as senior level in Transformation, Strategy, Customer Care, Customers Experience (CX ) and Projects management .that enabled me to use my strong organizational skills, educational background, abilities to perform effectively & efficiently, and wherever my experience and skills contribute in the continued improvement of the organization.
I am working as Senior Business development in Users Affairs Department with responsibilities as below :
• Lead the transformation of complaints management to customer care.
• Lead the transformation and execution to merge complaints of Telecom, Postal and Logistic
services to be one unit and unified operation model including process and procedures.
• Build & Develop strategies and KPI's of Users Affairs Department.
• Enhance and maintain strong the relations with partners.
• Lead development of the complaints process guidelines.
• Ensure the compliance is alignment with CITC strategies
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