Alhassan Mannaa, Senior IT Engineer

Alhassan Mannaa

Senior IT Engineer

Microland

Location
Saudi Arabia - Medina
Education
Bachelor's degree, Computer Science
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Senior IT Engineer at Microland
  • Saudi Arabia - Jeddah
  • My current job since February 2022

ALHASSAN MANNAA is a highly accomplished, skilled, and knowledgeable computer
scientist with

  • March 2021 to February 2022

Renfe (HHR Train), Medina, Medina Region
• Guaranteed positive customer experiences by efficiently resolving customer
concerns and complaints.
• Resolved customer issues using strong interpersonal skills and conflict resolution
techniques.
• All travelers are under my responsibility until leaving the station

IT Support Technician
  • May 2020 to October 2020

Medina Development, MED
• Improved service-user experiences through effective communication and efficient,
accurate issue resolution.
• Working with HR department in analyzing an employee data.

Customer Service at Elm
  • Saudi Arabia - Medina
  • June 2011 to April 2012

Creating and renewing IDs
• Creating death and birth certificates
• Renewing and adding members to family cards

Education

Bachelor's degree, Computer Science
  • at Tennessee State University
  • December 2019

Have learned many programming languages like C#, Python, Java, and a little of HTML • Member of SCE [Saudi Consul of Engineering]

Specialties & Skills

Computer Science
Teamwork
Customer Service
Programming
COMMUNICATION SKILLS
CONFLICT MANAGEMENT
DIAGNOSIS
NETWORKING
PROCESS ENGINEERING
TECHNICAL SUPPORT
TELEPHONE SKILLS
TROUBLESHOOTING

Social Profiles

Personal Website
Personal Website

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Languages

Arabic
Expert
English
Expert

Training and Certifications

NES1 (Certificate)
Date Attended:
November 2022
Valid Until:
November 2024