Elhussain Mohamed

• Analyzed customer feedback and transactional data across multiple systems to identify user
experience gaps and drive continuous service improvement initiatives.
• Performed root cause analysis (RCA) on customer complaints, reducing recurring issues and
improving overall service quality.
• Designed and developed interactive dashboards (Power BI, Excel) to monitor KPIs, enabling
real-time insights and data-driven decision-making.
• Elicited, analyzed, and documented business requirements through BRDs, SRS, and
functional specifications, ensuring alignment between business and technical teams.
• Performed User Acceptance Testing (UAT) cycles, including test planning, test case creation,
execution, defect tracking, and validation of fixes prior to production release.
• Generated detailed reports to provide management with actionable insights.
• Performed quality assurance (QA) activities, including system validation, regression testing,
and ensuring compliance with business requirements and acceptance criteria.

• Developed strong understanding of business operations and processes, acting as a trusted point of contact
for stakeholders across operations and management on data and reporting needs.
• Facilitated workshops with business stakeholders to define KPIs and reporting requirements, constructively
challenging assumptions to ensure clarity and feasibility of proposed solutions.
• Translated business needs into functional requirements and user stories, aligning business expectations with
dashboard design and reporting solutions in an Agile working environment.
• Designed and developed Power BI dashboards and reporting solutions, standardizing KPI definitions and
reporting structures to ensure consistency and business relevance across teams.
• Acted as the bridge between business stakeholders and technical teams, ensuring requirements were clearly
understood, documented, and delivered as actionable BI solutions.
• Supported data governance initiatives by maintaining data definitions, standards, and documentation,
contributing to more consistent and reliable reporting outputs.
• Provided guidance and training to stakeholders on interpreting dashboards and applying insights to support
data-driven decision-making.

• Worked closely with operations and management stakeholders across a project-based logistics environment
to gather requirements and define KPIs aligned with business and operational objectives.
• Translated complex business needs into functional requirements and reporting solutions, bridging the gap
between business stakeholders and technical/IT teams throughout the project lifecycle.
• Built and standardized Power BI dashboards to track KPIs across branches and operational functions,
improving reporting efficiency by 80% and supporting consistent, organization-wide reporting.
• Facilitated stakeholder workshops to challenge and refine reporting requirements, ensuring solutions were
business-relevant, actionable, and aligned with decision-making needs.
• Supported data governance and standardization efforts during CRM and ticketing system integration, defining
consistent data definitions and contributing to a 50% reduction in processing time.
• Drove adoption of standardized KPI frameworks across departments, supporting improved alignment between
business stakeholders and data teams and a 75% reduction in customer complaints.
• Provided training and guidance to business teams on interpreting dashboards and applying data insights to
operational decision-making.

• Increased quarterly sales by 45% through needs-based selling and customized proposals.
• Exceeded sales targets by identifying opportunities and building a robust sales pipeline.

• Engaged with enterprise clients to understand operational and reporting needs, translating requirements into
tailored technology and data solutions.
• Built strong stakeholder relationships across business and technical functions, consistently exceeding targets
and growing quarterly revenue by 45%.