Assistant Store Manager
Etisalat-misr
Total years of experience :18 years, 1 Months
Responsible of a sales consultants' Team in two concerning achieving and over achieving their KPIs’ targets.
- Responsible for monitoring and evaluating all the job responsibilities of the sales consultants mentioned later on.
- Working on developing my staff to enhance their knowledge and experience by utilizing my knowledge in the sales, marketing, HR development and management fields, where my outlet is always in the first or second rank in achieving its targets in my retail region by over achieving its targets by at least 7%.
- Responsible for dealing with all the departments which are in contact with the retail outlets, from the front line departments till the strategic and commercial planning ones.
- Was Responsible for launching 2 outlets " Sherif st-outlet & Maadi Grand Mall" .
- Delegation as Store Manager for 2 months to manage etisalat Sayeda zainab outlet.
- Sell Etisalat services and products according to customer needs and provide customers with requested information
- Furnish / implement & enhance after selling services and keep proper database for customers.
- Handle all multi-skills function (i.e cash - inventory).
- Ensure the quality of the services provided, Minimize and resolve customer problems.
- Implementing and maintaining the friendly expert attitude with all customers at all times
- Meeting the walk-in customers.
- Approaching new customers and Achieve targeted sales numbers.
- Communicate effectively with other departments in order to provide the required customer service standards
- Developing strong customer relationship.
- Implementing and maintaining the friendly expert attitude with all customers at all times
- Meeting the walk-in customers.
- Approaching new customers and Achieve targeted sales numbers.
- Communicate effectively with other departments in order to provide the required customer service standards
- Handling all required paper work (contracts & forms quality, filing, archiving).
- Works effectively and efficiently under or without general supervision.
- Handling Customers payments.
- Distinguishes between essential and non-essential duties.
- Demonstrates high quality standards in all work.
- Handling customers' inquiries and complaints.
- Communicate effectively with other departments in order to provide the required customer service standards.
- Maintain existing customer relationships and encourage clients to use new products and solutions.
- Approaching new customers and Achieve targeted sales numbers.
- Awareness of the competition updates in products & services with high ability of comparing.
- Implementing and maintaining the friendly expert attitude with all customers at all times.
- Handling all required paper work (contracts & forms quality, filing, archiving).
- Handling Retails, dealers and TKA's inquiries and complaints.
- Handle service requests and SIM SWAP and achieve the service level agreement.
- Communicate effectively with other departments in order to provide the required customer service standards.
- Awareness of the competition updates in products & services with high ability of comparing.
- Adhere to Customer Operations Department policies and procedures.
1 - Exclusive Card project:
- Describe Exclusive Card benefits.
- Give advice about how these may benefit customers personally.
- Persuade customers to accept a trial period or a visit from a sales representative.
- Gather and document information about the customer.
- Take orders and arrange for delivery and bills to be sent.
2 - TEdata Project:
- Handle in bond & out bond calls.
- Helping customer to configure there routers.
- Adhere to Customer Operations Department policies and procedures.
- Worked in PC for every home project. (The participation between Telecom Egypt, Raya and National Bank of Egypt).
- Achieve sale target and quota.
- Approaching new customers.
- Handling all required paper work (contracts & forms quality, filing, archiving).
- Follow up with the customers to arrange meeting to handle their payments and papers