Apple Service Centre Manager
Ali Bin Ali Group
Total years of experience :20 years, 0 Months
• Manage the service centre & service team.
• Installing & managing new & old networks.
• Supervising All Hardware or Software work in the service centre.
• Give Technical Training to Companies I.T. Department for handling users problems & solves.
• Coordinates with Sales Guys to increase Customer satisfaction.
• Handling warranty & unwarranted claimed of all Apple products.
• Manage the service center & service team.
• Coordinates with ABM for all service issues.
• Implements on Service Center All new diagnoses Tool according from Apple such as MIR etc.
• Installing new Labs in Universities upon there requirements such as Mac OSX Server 10.6, Podcast Producer Server, Wiki etc.
• Installing & managing new & old networks.
• Supervising All Hardware or Software work in the service center.
• Give Technical Training to Companies I.T. Department for handling users problems & solves.
• Coordinates with Sales Guys to increase Customer satisfaction.
• Handling warranty & unwarranted claimed of all Apple products.
• Manage the service center & service team.
• Coordinates with ABM for all service issues
• Repairing Apple product MacBook, MacBook Pro, Mac Pro, iMac, Mac Mini, iPods etc.
• MAC OSX installation and trouble shooting and all related issues.
• Solve Software Issues.
• Out door Customer Service regarding problem configure Network Solve old network issue etc.
• Hardware & Software troubleshooting (MS operating systems)
• Dealing customers in service center regarding issues.
• Sales New Products.
• Install new networks.
• Customer relation.
• Inventory control.
• Administration works.
• Handling warranty & unwarranted claimed of all Apple products.
• Manage the Apple center & sales team.
• Hardware/Software trouble shooting.
• Repairing Apple product MacBook, MacBook Pro, Mac Pro, iMac, Mac Mini, iPods etc.
• MAC OSX installation and trouble shooting and all related issues.
• Sales New Products.
• Customer relation.
• Administration works.
• Manage the Showroom & sales team.
• Windows Operating systems.
• Sales New Products.
• Customer relation.
• Administration works
Computer Science and Computer Information Systems