Hotel General Manager
Sun Siyam Iru Veli
Total years of experience :26 years, 4 Months
As the General Manager of Sun Siyam Iru Veli, 5 star Luxury Resort with
125 Villas, 3 restaurant, 2 Bars, a Spa, a Gym, 24 hours In-villa Dining,
Kids Club, Scuba Dive School, A Water Sports Centre and Excursions
Centre, I was responsible for overseeing all aspects of operations and
ensuring an exceptional guest experience in order to create a
memorable experience.
Key achievements and responsibilities included:
- Team Leadership: Develop and implement business strategy for
financial and operational success while maintaining brand
standard.
- Revenue Management: Develop and implement extra revenue
plan, utilize dynamic pricing and marketing strategies to drive
revenue growth and property performance through out the year.
-Team Development: Build motivated teams through talent
acquisition, team building, training need assessment, ongoing
training, orientation training and performance management for
increased engagement.
- Guest Experience: Ensure high guest satisfaction by
implementing service standards, addressing concerns swiftly
with pro-active approches. Create memorable experience for
each and every guest in order to improve guest feedback and
return customer base.
- Financial Performance: Conduct monthly P&L meeting with all
HODs and Financial Controller. Oversee P&L management, cost
control and planing to meet or exceed revenue and profit target.
Successfully implemented new methods to exercise and handle
yield management during the low-season.
- Operational Efficiency: Streamline operations, an innovate
process for improved financial performance, guest satisfaction
and played a pivotal role in introducing and implementing
innovative technology of online and paperless check-in systems.
- Collaboration: Foster partnerships with the stakeholders,
government authorities for successful resort marketing initiatives
and collaboratively worked with several international celebrities
to increase visibility and trust
As a General Manager of this beautiful Boutique Resort with 83 rooms,
a Presidential Suite, two restaurants, two bars, a Spa, Scuba Diving
Centre, a Gym and Water Sports Centre, I was responsible for
overseeing all aspects of operations and ensuring perfect guest
experience.
My key achievements and responsibility included:
Customer Satisfaction: Guaranteed satisfaction for hotel inhouse guest by continuously improving service, facilities and
activities.
- Team Leadership: Managed a team of 150 hotel employees,
overseeing day-to-day operations across all department.
- Pre-opening Adjustments: Implemented SOPS, Profit & Loss
Reporting System, Financial Reports, yearly budget and
Reservation Forecast Report during the pre-opening phase.
- Strategy Execution: Effectively led the execution of strategies to
ensure smooth operations and guest satisfaction.
- Sales & Marketing: Developed, implimented strategies to
maintain high occupancy and profitability and collaborated with
different business partners and successfully implemented direct
bookings. Therefore, successfully maintained better than
budgeted occupancy by close supervision and successful sales
strategy. Increased visibility in social media with the assistance of
internationally recognized influencers.
- Revenue Management: Augmented revenues year on year since
2020 /2022 despite COVID-19 pandemic.
- Maintenance Planning: Planned and ensured timely preventive
maintenance of property, equipment and landscaping.
- Quality Assurance: Ensured employees understood quality and
efficiency, adhering to service standards.
- Health & Safety: Ensured to maintain health and safety
standards during the covid 19 pandemic to make sure there is
minimal impact oninternal and external customers and team
members by practicing right protocol and procedures.
- Reporting Structure: Developed reporting structure and reported
directly to the resort owner, maintaining open communication
and transparency.
- Successfully worked as a Hospitality and Tourism Consultant for
local and international projects. This includes Revenue & Expense
Management, Profitability, Yield Management, Human Resources
Development and Sustainable Tourism.
- Developed Sustainable Tourism Development for an
International Customers who are interested in Maldives Tourism
Model.
Responsible for handling the entire business operation. Improved revenues on a yearly basis
Responsible for the following Resorts;
www.komandoo.com
www.kuredu.com
www.meeru.com
www.veliganduisland.com
www.vilamendhooisland.com
It was very important and effective degree program with both accadamic and practical point of view as well.