Ali Ahmed

• Drive sales of office furniture, carpets, laptops, copiers, and workplace technology solutions to corporate, commercial, and government clients
Manage the full sales cycle from prospecting and client meetings to quotations, negotiations, order confirmation, and after-sales follow-up
Build and maintain long-term relationships with clients, consultants, contractors, and project managers to generate repeat business
Coordinate with design, production, warehouse, and logistics teams to ensure timely project delivery and installation
Prepare proposals, tenders, contracts, and sales reports while maintaining accurate CRM
records
Consistently achieve sales targets through consultative selling, product knowledge, and customer focused service
Conduct site visits and needs assessments to recommend tailored workspace solutions

• Reviewed high-volume customer-facing content while ensuring compliance with quality and
policy standard
• Ranked among top performers in the Russian language team based on KPI achievement
and accuracy
• Managed sensitive escalations with professionalism, speed, and sound judgment
• Collaborated with international teams to improve operational efficiency and service quality
• Provided interpretation and translation support for Russian and Egyptian technical teams in
the railway sector
• Translated operational and maintenance documents between Arabic, English, and Russian
• Supported meetings with stakeholders and management, ensuring clear communication

Delivered Russian language training programs to officers and students
Managed administrative duties, scheduling, reporting, and team coordination
Provided translation and interpretation during official meetings and international events

• Delivered customer support via phone, chat, and email for order, payment, refund, and
account inquiries
• Consistently met KPIs including CSAT, AHT, and first-contact resolution
• Assisted in onboarding and floor support for new team members