Sr. Specialist Employee Services
global Aerospace Logistics
مجموع سنوات الخبرة :8 years, 10 أشهر
Accomplishments:
Entrusted with leading employee support services including employee onboarding and offboarding coordination, benefits administration, HR information systems management, policy compliance, and payroll coordination.
Instrumental in the onboarding process for new hires, ensuring that immaculate paperwork and receive the necessary training. Similarly, handling the offboarding process, including exit interviews, finalizing paperwork, and facilitating the return of company property.
Championed robust strategies for enhancing employee engagement and satisfaction to improve workplace culture. Developed/agreed on strategies to investigate and resolve employee and performance issues/concerns.
Experienced in process re-design, organization re-design, and leading HR change. Maintained focus on future opportunities. Contributed to the well-being and development of an organization’s most precious asset, its people.
Key Roles
Ensuring smooth operations of various HR processes, maintaining compliance with company policies, and providing support to employees throughout their employment journey.
Delivering expertise in all areas of human resources including payroll, benefits, compensation, staffing, employee relations, and talent development, while ensuring policies and procedures of the organization.
Proffering direction and oversight required to deliver excellent results in processing ticket requests via iGAL, including cash-in-lieu, annual tickets, relocation & repatriation tickets, and one basic salary for UAE nationals, particularly focusing on repatriation shipping.
Mastered creating a robust employee documentation system encompassing salary certificates, salary transfers, end-of-service letters, and school expense reimbursements while updating employee files, ensuring proper documentation and organization.
HR Champion and Advocate for promptly addressing employee requests - processing requests related to accommodation allowances (HRA - Housing Rental Allowance) and managing various types of leaves including sick leave, compassionate leave, maternity leave, Hajj leave, examination leave, and half-paid/unpaid leave, coordinating with the payroll department.
Ensuring timely payroll processing, expense reimbursements as well as bonuses, incentives, uniform expenses, visa fees, business mission expenses, and tickets.
Administering HR systems, offering support on HR-related issues, raising through the HR Helpdesk, offering support, investigating issues, and recommending solutions.
Enabling new employees to proficiently utilize iGAL for HR services, ensuring they understand the system and can utilize it effectively. Updating and maintaining data of various HR systems and issuing reports and analyses in support of ongoing monitoring and decision-making.
Accomplishments:
Hand-selected to serve as an internal think-tank and provide high-level strategic support in establishing the vision, and developing a company culture, retention strategy, and diversity, among others.
Skilled in ensuring the Company's treatment of employees is consistent with its core business values and partnering with stakeholders and HR teams to develop Employee Relations best practices and programs.
Providing leadership to the Employee and Labor Relations team, and aligning all work to support a highly-engaged workforce and organizational culture.
Strategically, formulated and administered employee relations policy, structured staffing organizations, and developed talent and employee issues according to knowledge of company objectives and government regulations.
Responsibilities:
Provided expertise in the areas of coaching and positive employee relations and executed strategies designed to promote Abu Dhabi Media Company awareness to be recognized as an employer of choice.
Hired, developed, and retained the best and brightest employees while continuing to strengthen the company's culture and values.
Coordinated the People practices and procedures, onboarding, and induction to provide consistent support to business requirements aligning with People aspirations and the company strategies
Supported all Employee Engagement activities, employee sentiments, feedback, areas of improvement, and any Employee Services. Coordinated meetings, Employee activities, events, and work/travel matters for activities.
Complied with business requirements and organizational policies & vital in resolving all HR-related issues, additionally provided inputs to managers for addressing all Employee issues as well as diffusing conflict situations - ethically and legally.
Handled employee relations, enforced disciplinary actions, and resolved grievances by counseling and warnings. Managed employee hiring/firing, conducted exit interviews, and recommended actions to improve employee retention.
Supported organizational design, transformation, and change management by deploying robust HR metrics, data, work processes, systems, and tools.
Listened to employee concerns and informed management of issues or concerns to arrive at a satisfactory resolution based on organizational processes and statutory/regulatory requirements.
Facilitated training, development & motivation activities to ensure employee productivity and a high-performing, dedicated, and professionally satisfied workforce.
Accomplishments:
Took pride in delivering extraordinary levels of HR service and empowered employees to achieve peak performances/ improved workflow/productivity/effectiveness and organizational objectives.
Noted for establishing proactive relations with key officials at various regulatory authorities and Government bodies enabling seamless acquisition of requisite licenses, approvals, permits, and certificates.
Responsibilities - Senior Specialist - Government Relations:
Spearheaded a team of 5 employees to improve operational efficiency by keeping abreast with the latest changes in Government policies/ laws and interpreting their application/ impact on business processes.
Strengthened relationships between industry and government through increased communication and collaboration, overseeing all administrative functions by supporting the Government liaison and coordination to support Mubadala and its subsidiaries including Investment, Healthcare, and Petroleum.
Empowered success at every stage of the organizational lifecycle, led the business engagements by enforcing all directives/requests from client entities assuring achievement of standards of SLAs.
Maintained relationships with government authorities/agencies for developing new operational systems, securing employee visa grants, annual renewal of licenses, business permits, etc.
Demonstrated strong working knowledge of applicable laws and successfully acquired or renewed requisite licenses, visas, permits, approvals, or certificates from various authorities including exit-visa, re-entry visas, residence permits, or any other formalities including employee discipline and violations of company rules
Advised modifications to manpower plan and budget in the light of ever-changing factors and offered suitable training, induction, and immigration requests and services.
Responsibilities - Specialist - Human Resources Services:
Recognized as a key strategic HR resource and supported all departments in fulfilling their manpower requirements and maintained immaculate employment records relating to hiring, promotions, and exits.
Cultivated professional relationships with employees, and mediated employee relation issues while contributing significantly to internal administrative investigations and compliant and ethical HR functions.
Revamped the recruitment strategy and streamlined the hiring process encompassing review of applications, coordination of interviews, offer, and finalization of job contracts, and onboarding of new employees.
Previous Professional Experiences:
Officer - Human Capital | Mubadala Development Company | UAE Mar 2009 - Jun 2015
Administration Assistant | Abu Dhabi National Oil Company for Distribution | UAE Dec 2005 - Feb 2009
• Bachelor of Business Administration,, Abu Dhabi UAE, 2010
• Diploma in Applied Business, Higher Colleges of Technology – Abu Dhabi Men’s College, Abu Dhabi UAE, 2005