Manpower Suppliers Supervisor
Saudi Readymix
مجموع سنوات الخبرة :15 years, 10 أشهر
-Responsible to manage manpower supply for effective utilization of existing human resource capacity and control the manpower issues from manpower workers to contractor that will ensure that the organization achieving the right and proper utilization for manpower.
-Setting up and establishing relationships - with Old & New clients and candidates
Key Responsibilities:
• Supervising payroll for all departments, entering/ maintaining payroll related information including changes in employee status, payroll runs, and generation of required reports.
• Coordinating monthly/yearly balancing, payroll work activities, monitoring work in progress and reviewing monthly payroll reports to inspect completed work and resolve problem.
• Assisting internal and external auditors during audit process by providing documents, reports, payroll-related credentials and answering questions regarding information and/or procedures as required. Implementing procedural changes recommended by auditors.
• Maintaining accurate records of employees’ benefits by assisting employees in all departments relating to medical, dental coverage inquiries/related problems and preparing inter-office reporting form for social security, medicare and withholding tax.
• Providing information, technical/procedural assistance and/or training to employees and staff, deciphering and resolving employee/staff queries during payroll editing and check processing.
• Working effectively with management to improve existing policies, making suggestions for change and/or improvements to implement changes when necessary.
• Liaising with employees and the bank officer for opening local bank accounts, payroll manager regarding paid staff, preparing summary reconciliation for processing.
Key Responsibilities:
• Planned, prepared and devised work schedules according to budgets and workloads.
• Supervised Order Administration Coordinators and Customer Service Representative which includes interviewing, hiring, training, goal setting, evaluating performance, salary administration, career development, and compliance with personnel, financial and safety policies.
• Observed and evaluated staff performance and communicated the same to other departments and management to resolve problems, expedite work and ensure compliance to established observation standards.
• Executed effectively on the vision, mission, and objectives of the call center in successfully achieving productivity and quality objectives.
• Developed existing staff/new employees through training/education of department systems and procedures, designing and implementation of on-going departmental training programs to ensure high customer service and systems skills.
• Assisted workers in resolving problems, completing work along with solving complaints and answering questions of customers regarding services and procedures.
Job Responsibilities:
• Performed responsibilities with a focus on the wants/ needs of customers, in accordance with Quality Standards and provided excellent customer service in a fast-paced environment using state-of-the-art computer systems.
• Handled customer telephone inquiries in a professional, courteous, accurate and effective manner to assure pleasant, smooth and efficient handling of each customer.
• Responded to customer calls during outage and emergency situations that may occur during and beyond normal business hours to offer value-added products and services to customers and ensured all customer service issues received via telephone, email or letter are dealt with in a timely fashion and through to resolution.
• Worked on behalf of the customer and the company to resolve issues in a fair and equitable manner to guarantee continued customer loyalty.
• Rearranged delivery of undelivered orders after calling all customers and taking any necessary redelivery payments.
• Dealt with customer complaints in a calm and professional manner using various systems and other departments to provide the correct information to resolve issues.
• Accomplished any other administrative duties as requested by the immediate superior including composition of memos, translation, assistance with large mailings etc.
Job Responsibilities:
• Managed personnel, coordinated and controlled airport activities for passenger services functions, monitored the quantity and quality of work performance, initiated customer service delivery, supervised/advised staff requirements, coached, counseled and hired subordinates.
• Assisted customers and attended to their needs, trained staff to be involved and proactive, courteous/ friendly, impeccably dressed and well-mannered to deliver a high level of service and create a welcoming environment.
• Maintained high standard of safety and security according to the safety policy, while executing duties to ensure that all work areas are functional.
• Checked-in passengers for flights at the ticket counter and gates, verified documentation, assigned seats and provided gate information, checking baggage, etc to provide high quality, fast, efficient and friendly customer service.
Other Training Courses: • Fundamental Banking Skills. • Success & Business Skills1&2. • Basic Weight & Balance. • Customer Services. • Technical Report writing. • Dangerous Goods Acceptance. • Administration Skills of Human Resources. • Manpower planning. • Administration and Human Resources Management. • Develop the Skills of workers in the management of Human Resources Development. • Develop the skills of workers in personnel management. • Methods of work in the departments of recruitment and selection. • Work in the organization and management methods
Final GPA : 3.530