على المحمد

Short term, long term Planning,
2. Install, configuring, Design, networks hardware and software,
3. Maintain network and IT system Assets DB.
4. Field IT support in Refugee Camps( Alruawshed, Zaatari, Rokban Irbid, Mafraq, Madinah ).
5. Add users to a network and assign and update security permissions on the network
6. Train users on the proper use of hardware and software .
7. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
8. Replacing faulty network hardware components when required.
9. Maintaining, configuring, and monitoring virus protection software and email applications.
10. Monitoring network performance to determine if adjustments need to be made.
11. Designing, Implementing, configuring and testing networking software, computer hardware, and operating system software.
12. Monitoring network performance to determine if adjustments need to be made.
13. Maintain SAP system, CDM system DB.,
14. Analyzing logs and events, producing and customizing security queries, reports and dashboards from various sources(e.g Vulnerability Scanning, Virus Protection, SIEM examples Splunk, McAfee, Arcsight)
15. Sys Backup

Main duties (Establishment stage)
Work effectively with the IT Helpdesk, including using the online My Help Desk Portal
(Rebuild Firecrest laptop, Desktop, Create, Delete, moving users account from Aboard Posts to Amman, setup F3g account on blackberry, Smartphone, ).
Manage user accounts and data groups using the Remote Server Access Tool (RSAT)
Manage access to data using groups and permissions
Manage to Purchase IT equipment's and stationery stuff locally or online via CSC card.
Maintain & troubleshooting Firecrest desktop, server, switches and printer hardware to the required standard, complying with health and safety requirements
Support the use of laptops and Bitlocker Security tokens
set-up and Troubleshooting VTC (videoconferencing ) ,
set-up and Troubleshooting Echo wide-area network hardware,
Maintain the system sustainability by keeping up-to-date for all new technologies.
Escalating reports and notes to upper level managements.
Providing consultancy and suggestions in the periodic meetings

1-Monitoring and managing the information system process
2- maintain the system sustainability by keeping up-to-date for all new technologies
3- monitoring, configuring, trouble shooting the I-News (Avid) system in the news room
4- giving consultation and training for editors and mangers and other members who are using
The avid system.
5-Manage Active Directory (AC_DC) add, delete, modify, OU, manage permission to users, groups, Computers.
6- Supervising, directing, and team leading.
7- Upgrading the system through the vendor website.
8-Escalating reports and notes to upper level managements
9- Providing consultancy and suggestions in the periodic meetings.

Manage the dataset on KS system Website
- collecting survey data, questionnaires and statistics results, then enter them on the KS system
- Proactive in proposing improvements/developments of systems and processes
- To maintain the Training curricula Framework including information regarding job contexts
- Liaise with colleagues to provide data management support for potential digital solutions to support
the Skills for Growth initiative.
- To maintain the qualification data, course schedule and provider functionality of the Skills Store and
co-ordinate with administrators.
- To conduct information audits in order to keep information up to date and relevant.
- build and maintain databases,
- Liaise with high management to scope new functionality for digital platforms, including
requirements gathering, development and user testing
-Maintains up-to-date knowledge about systems software and hardware, and selects and purchases
hardware, software and related supplies;

assessing individual/group training needs
2. planning, preparing and researching lessons
3. organizing and promoting courses
4. preparing teaching material
5. training on different CISCO platform (switches and routers)
6. spending contact time with students on an individual or group basis
7. invigilating examinations (ICDL -TESTER)
8. liaising with other organizations and employers
9. maintaining and upgrading computer software and hardware
10. Making use of new technology such as remote Elearning or video conferencing.
11. I had been awarded by the Training Champion award in 2005.